What are the responsibilities and job description for the Customer Service Representative position at Mr. Handyman of Anne Arundel and PG County?
We’re looking for a friendly and outgoing office professional for our fast-paced office environment.
Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
Why You’ll Want to Join Our Team
- Competitive pay
- Advancement and growth opportunities
- Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
Benefits & Pay
The pay for this position is $17 per hour, plus bonus.
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Health Insurance Plan
- 401K plan with company match
Your Responsibilities as an Office Professional
- Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
- Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
- Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
To Succeed in this Role
- Be highly organized and detail-oriented
- Possess excellent customer communication and independent work skills
- Deliver solutions
- Be a self-starter
- Have computer experience with Office and Excel
Job Requirements
These are the minimum requirements to be considered for this position.
- Live within the area
- Have 2 years of experience in an office setting
- Solving problems must come easily to you
- Complete a background check
- Professional communication and phone skills
- Service Titan experience a plus (not required)
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
Salary : $17