What are the responsibilities and job description for the Customer Service Representative position at DAP?
DAP is looking to hire Customer Service Representative at our Baltimore, MD Location.
The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 9:30 am - 6:00 pm.
RESPONSIBILITIES:
- Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
- Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
- Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
- Document all customer interactions and maintain accurate records in our system.
- Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
REQUIREMENTS:.
- Must be able to work 9:30 am - 6:00 pm
- High School (or equivalent)
- Effective communications skills – verbal and written, SAP experience a plus
- Grace under pressure – remain positive and focused to the task at hand
- Effective problem-solving skills – quick on your feet and can think outside of the box
- Ability to multi-task and prioritize work all with a sense of urgency
- Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
Benefits:
- Medical, Dental and Vision Insurance
- Company Provided Life Insurance
- Paid Time Off (PTO)
- Company-paid short-term and long-term disability
- 401(k) plans
- Employer-funded pension plan
- Tuition Reimbursement
Pay Range
- $19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP’s history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.
Salary : $19 - $22