Assistant Front Office Manager

Mr. C Coconut Grove is looking to hire an Assistant Front Office Manager to lead our team of agents and ensure we provide excellent customer service.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

WHO WE ARE?

From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

YOUR ROLE AS DIRECTOR OF FRONT OFFICE

The Assistant Front Office Manager is an integral part of our continued success and will be responsible for managing the Front Office and related areas of operations of the hotel to achieve customer (guest employees, and owners) satisfaction and high standards while meeting and exceeding financial goals. You will be responsible for short and long-term planning and day-to-day operations of the Front Office and related areas.

Manages expenses within approved budget constraints. The major areas of responsibility/management include the front office, guest services, reservations, lobby, and valet parking.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Supervise and manage all aspects of front office operations, including guest check-in/check-out, reservations, concierge services, and guest relations
• Provide leadership and support to front office team members, ensuring they deliver exceptional service and uphold brand standards
• Coordinate closely with other departments to optimize guest experiences and ensure efficient hotel operations
• Implement strategies to enhance guest satisfaction and address any issues or concerns promptly and professionally
• Oversee the implementation and maintenance of American Express Fine Hotels and Resorts and FORBES standards throughout the hotel
• Develop and implement training programs to continuously enhance the skills and performance of front office staff
  
  

REQUIREMENTS AND SKILLS:

• Bachelor's degree in Hospitality Management or related field preferred
• Minimum of 2 years of progressive experience in hotel operations, with a strong focus on front office management
• Proven leadership abilities with a track record of managing and developing high-performing teams
• Excellent interpersonal, communication, and problem-solving skills
• Proficiency in property management systems and other relevant software such as Opera
• Commitment to maintaining the highest level of service and luxury standards
• Flexibility to work nights, weekends, and holidays as required by the demands of the position
• Must speak fluent English
• Other languages are a plus
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc
  
  

Grooming: All Employees must maintain a neat, clean, and well-groomed appearance per Mr. C’s standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to perform the role successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.

READY TO JOIN OUR TEAM?

We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be suitable for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Equal Employment Opportunity

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