What are the responsibilities and job description for the Bellman position at Mr C Coconut Grove?
Job Title: Bellman
Department: Front Office
Reports To: Guest Relations Manager / Front Office Manager
FLSA Status: Non-Exempt
________________________________________
POSITION SUMMARY:
The Bellman plays a key role in delivering a seamless, refined, and highly personalized guest experience. This role supports Forbes Travel Guide standards through anticipatory service, professional discretion, and exceptional attention to detail. The Bellman acts as a liaison between the guest and our hotel departments to ensure every aspect of the stay exceeds expectations. The Butler must take proactive steps to curate a luxury hospitality experience in alignment with Forbes Standards.
________________________________________
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
EDUCATION AND CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
INTENT AND FUNCTION OF JOB DESCRIPTIONS:
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.
Department: Front Office
Reports To: Guest Relations Manager / Front Office Manager
FLSA Status: Non-Exempt
________________________________________
POSITION SUMMARY:
The Bellman plays a key role in delivering a seamless, refined, and highly personalized guest experience. This role supports Forbes Travel Guide standards through anticipatory service, professional discretion, and exceptional attention to detail. The Bellman acts as a liaison between the guest and our hotel departments to ensure every aspect of the stay exceeds expectations. The Butler must take proactive steps to curate a luxury hospitality experience in alignment with Forbes Standards.
________________________________________
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serves as the first point of contact with our guests when they arrive to Mr. C.
- Welcomes all guests by name to our property, thoughtfully assists with their luggage.
- Provide hotel orientation and room feature demonstrations upon arrival, aligning with Forbes standards.
- Safely transport guest luggage to and from rooms and/or vehicles.
- Maintain cleanliness and presentation of the lobby, bell stand, and storage rooms.
- Coordinate personalized guest amenities, including welcome notes, in-room gifts, floral arrangements, specialty food and beverage items, and celebratory touches, ensuring accurate and timely delivery.
- Actively engage in public areas to delight guests, anticipate needs, and coordinate any request needed.
- Assist guests with unpacking and packing services upon request.
- Assist with or manage personal guest requests such as laundry, pressing, shoe care, transportation, or dining/spa arrangements; coordinating with Supervisor as needed.
- Ensure all guest preferences and service interactions are properly documented and communicated for future stays.
- Provide support to the Guest Relations Manager in guest recognition, VIP tracking, and amenity planning.
- Always uphold a polished appearance and professional and pleasant demeanor, adhering to Forbes service standards and hotel grooming guidelines.
- Maintain full confidentiality and discretion regarding all guest matters.
QUALIFICATIONS:
- Minimum 1–2 years of luxury hospitality experience, preferably in front office, guest relations, or butler services.
- Strong working knowledge of Forbes Travel Guide service standards preferred.
- Excellent interpersonal, communication, and organizational skills.
- High level of etiquette, discretion, professionalism, and emotional intelligence.
- Ability to multitask in a fast-paced environment while maintaining a calm and gracious demeanor.
- Ability to work independently and handle confidential information with discretion.
- Must be fluent in English and Spanish
- Must be available to work flexible shifts including evenings, weekends, and holidays.
- On-call availability may be required for VIP guest arrivals.
EDUCATION AND CERTIFICATIONS:
- High School Diploma or equivalent required.
- Degree in Hospitality Management or related field preferred.
- Formal butler, etiquette, or Forbes service training is a strong advantage.
PHYSICAL REQUIREMENTS:
- Ability to stand and walk for extended periods.
- Ability to lift, push, or pull up to 25 pounds.
- Frequent bending, kneeling, reaching, and lifting of guest belongings or amenities.
INTENT AND FUNCTION OF JOB DESCRIPTIONS:
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.