Counter Sales and Inventory Representative

Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? Do you enjoy dealing hands on with parts?

If so, we are looking for you! Titan Appliance Parts is a World Class customer service company who happens to excel at selling appliance repair parts.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our office team. Oh, and did we mention… no nights or weekends!

We’ll also give you the ongoing training that you’ll need.

Your Responsibilities as a Counter Sales and Inventory Representative

As a Representative, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances.

Here are your primary responsibilities:

• Answer incoming calls and empathize with the customer.
• Respond to customer emails.
• Effectively communicate with the customer to ensure we are assisting to the best of our ability to obtain the correct part numbers.
• Order, receive, and track parts to ensure efficient use of company materials.
• Enter data into the company software

To Succeed in this Role, Here’s What You Need:

Exceptional Customer Service: In this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer.

Problem Solving: This role requires critical thinking skills and the ability to problem solve.

Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and able to excel in a fast-paced office environment.

Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.

Pride in the Details: If you value attention to detail in completing customer information and reports, you’ll fit right in.

Job Requirements

The following are the minimum requirements to be considered for the Customer Service Representative position.

• High school diploma or equivalent
• Good telephone communication skills
• Basic computer and data entry skills

You must have the ability to complete your work efficiently and productively in a quick manner.

Previous office experience is a plus!

Benefits & Pay

Starting pay is $12.00 per hour with a job evaluation after 90 days.

What we have to offer:

• No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.
• Benefits: Teledoc, Dental and Vision benefits are offered after 90 days of employment.
• PTO: depends on total time of employment
• Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of the customer, are awesome at problem solving, and want to work in an office environment, a career at Titan Appliance Parts as a Counter Sales and Inventory Representative could be your future!

Apply today!