What are the responsibilities and job description for the Plant Startup & Technical Operations Manager position at mPulse?
About mPulse: mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations.
Job Summary
The Plant Startup & Technical Operations Manager is responsible for leading the launch, technical readiness, and ongoing performance of a new print and mail production facility. This role combines project management, facilities engineering, equipment installation oversight, maintenance leadership, and production operations support to ensure the successful commissioning and long-term reliability of high-speed printing and inserting systems. The ideal candidate has strong hands-on mechanical and electrical troubleshooting skills, experience with print-to-mail workflows, and the ability to coordinate vendors, contractors, and production teams in a fast-paced manufacturing environment. This position reports to the Vice President of Output Solutions.
Address: 8057 East Sebring Avenue, Suites 101 & 112, Mesa, Arizona 85212
Duties/Responsibilities
Facility Startup & Equipment Implementation:
🏥 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance.
💰 401(k) 4% Match — with financial advisors to help you plan
👶 6 Weeks Parental Leave
📈 Invest in You — 30-60-90 day plans and frequent training
🎉 Culture of Recognition — peer-to-peer bonuses & team celebrations
Equal Opportunity: mPulse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at mPulse are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
If you require any accommodations during the application, interview, or assessment process due to a disability or any other accessibility-related concern, please do not hesitate to reach out to our People Ops and Recruiting team at careers@mpulse.com
Job Summary
The Plant Startup & Technical Operations Manager is responsible for leading the launch, technical readiness, and ongoing performance of a new print and mail production facility. This role combines project management, facilities engineering, equipment installation oversight, maintenance leadership, and production operations support to ensure the successful commissioning and long-term reliability of high-speed printing and inserting systems. The ideal candidate has strong hands-on mechanical and electrical troubleshooting skills, experience with print-to-mail workflows, and the ability to coordinate vendors, contractors, and production teams in a fast-paced manufacturing environment. This position reports to the Vice President of Output Solutions.
Address: 8057 East Sebring Avenue, Suites 101 & 112, Mesa, Arizona 85212
Duties/Responsibilities
Facility Startup & Equipment Implementation:
- Lead all facility startup activities, including equipment installation, rigging, commissioning, and acceptance testing.
- Coordinate with equipment manufacturers, integrators, contractors, and internal stakeholders throughout the buildout.
- Manage project timelines related to production equipment, utilities, workflow integration, and go-live readiness.
- Support facility layout and material flow planning, covering press placement, finishing lines, and inserting equipment.
- Ensure facility infrastructure (electrical, HVAC, compressed air, humidity control, and network) meets production requirements.
- Oversee technical operations, uptime, and reliability of equipment including high-speed inkjet printers, continuous-feed systems, cut-sheet printers, high-speed inserters, bindery/finishing equipment, MICR devices, and material handling systems.
- Troubleshoot mechanical, electrical, and controls-related issues.
- Coordinate OEM and third-party service support.
- Maintain equipment documentation, service records, and performance history.
- Support implementation of print/mail workflow and production control systems.
- Develop and lead preventive and predictive maintenance programs for all production and facility systems.
- Troubleshoot and maintain facility infrastructure including electrical distribution, HVAC and humidity control, compressed air, and plumbing systems.
- Establish and manage spare parts inventory and maintenance procedures.
- Implement and maintain a CMMS or maintenance tracking system.
- Lead or supervise maintenance technicians as applicable.
- Partner with production leadership to maximize equipment uptime and throughput.
- Support scheduling, capacity planning, and workflow optimization.
- Analyze recurring failures, identify root causes, and implement corrective actions.
- Assist in developing SOPs and documentation for equipment and systems.
- Provide technical leadership during downtime events, shift transitions, and production escalations.
- Ensure compliance with OSHA and applicable environmental and safety regulations.
- Support security and compliance requirements related to sensitive document production.
- Ensure facility installations meet building, electrical, mechanical, and fire safety codes.
- 7 years of experience in printing, mail production, document manufacturing, or high-speed production environments.
- Strong knowledge of high-speed print and mail equipment.
- Experience leading facility startups or major equipment installations.
- Hands-on mechanical, electrical, and controls troubleshooting skills.
- Experience managing vendors, contractors, and technical service providers
- Experience with production inkjet systems (continuous-feed or cut-sheet).
- Familiarity with inserting systems (BlueCrest, Bell & Howell, Kern, etc.).
- Experience with MICR and check printing.
- Knowledge of workflow and document composition systems.
- Technical degree or certification in industrial maintenance, electrical systems, or related fields
- Project management and facility startup leadership.
- Mechanical and electrical troubleshooting expertise.
- Print/mail workflow knowledge.
- Preventive and predictive maintenance program development.
- Vendor and contractor coordination.
- Production efficiency and equipment reliability improvement.
- Manufacturing environment with high-speed industrial equipment.
- Requires hands-on mechanical and electrical work.
- Ability to lift equipment components and work around machinery.
- May require off-shift or weekend work during startup or maintenance windows.
- Travel required to the company's main plant in Connecticut, and occasional OEM/vendor travel.
🏥 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance.
💰 401(k) 4% Match — with financial advisors to help you plan
👶 6 Weeks Parental Leave
📈 Invest in You — 30-60-90 day plans and frequent training
🎉 Culture of Recognition — peer-to-peer bonuses & team celebrations
Equal Opportunity: mPulse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at mPulse are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
If you require any accommodations during the application, interview, or assessment process due to a disability or any other accessibility-related concern, please do not hesitate to reach out to our People Ops and Recruiting team at careers@mpulse.com