IT Tier I

General Summary Description

The IT Tier I position is responsible for assessing and troubleshooting computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users, supporting day to day IT operations, supporting the office network, and working in IT operations with our satellite offices as instructed. This individual must also be able to multitask effectively and co-operate with other personnel as needed. 

Duties /Responsibilities

• Understanding of IT to resolve technical as well as functional issues as directed by IT manager or designee.
• Research new technologies to apply to the organization in the most efficient manner.
• Adheres to direction from IT to perform job duties while adhering to the schedule & scope.
• Administrates phone system, data network, security system, video surveillance, and access control as instructed by Senior IT manager or designee.
• Maintains user access control, printer issues, connectivity issues and other day to day user issues.
• Updates project plans for IT projects including objectives, technologies, systems, information specifications, schedules.
• Confers with IT personnel to identify problems.
• Assists in specialist projects as required.
• Deploys desktops, laptops, monitors, phones, and peripherals and updating asset list.
• Troubleshoot and repair malfunctioning IT managed equipment such as desktops, laptops, phones, etc.
• Manage documentation for IT department such as logbooks, etc.
• Performs other duties as assigned.

Direction Received: Immediate or frequent direction

Analytical Requirements: There is a choice of standard procedures

Decisions and Judgment: No authority to commit the organization in negotiations or with respect to finances

Initiative: Work is performed under direct supervision

Minimum Qualifications

High School diploma or equivalent with 1 – 2 years’ related IT experience or equivalent combination of education and experience required.

Additional Requiremeents:

Licenses/Certification: None

Special Requirements/ Skills:

• Good knowledge with Windows 7 / 8 / 10 / 11
• Ability to use general office equipment and general computer proficiency
• Hands on experience of installing IT hardware and software
• Familiarity with network switches, APs, Cameras, and Printers
• Strong telephone, written and verbal skills
• Experience with office 365

Work Environment: Office environment

Physical Demands

Requirements: Frequency 

Standing 70%

Walking 70%

Sitting 30%

Speaking 90%

Hearing 90%

Requirements: Frequency

Typing / Writing 95%

Lifting Up to 20 lbs: Often

Carrying up to 20 lbs: Often

Pushing: Up to 20 lbs: Sometimes

Pulling: Up to 20 lbs: Rarely