What are the responsibilities and job description for the ServiceNow BCM Developer position at MphasiS Corporation USA?
Job Summary
We are seeking a skilled ServiceNow BCM Developer to design, develop, and implement Business Continuity Management solutions within the ServiceNow platform. The ideal candidate will have hands-on experience with ServiceNow modules, strong scripting capabilities, and a solid understanding of BCM processes, including risk assessment, business impact analysis, and disaster recovery planning.
Years of experience needed
- 6 to 8 years of experience as Service Now Developer
Responsibilities / Experience
- Design and develop ServiceNow BCM solutions aligned with organizational continuity requirements.
- Configure and customize ServiceNow BCM modules, including Business Impact Analysis (BIA), Risk Assessment, and Continuity Plans.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Develop workflows, business rules, UI policies, client scripts, and integrations within ServiceNow.
- Maintain and enhance existing BCM implementations to improve efficiency and compliance.
- Integrate ServiceNow with third-party systems and tools where required.
- Perform unit testing, system testing, and support user acceptance testing (UAT).
- Provide ongoing support, troubleshooting, and performance optimization.
- Ensure adherence to ITSM best practices and organizational standards.
- Document technical designs, configurations, and operational procedures.
Qualifications/Required Skills:
- Bachelor s degree in computer science, Information Systems, or a related field.
- Experience implementing or supporting ServiceNow BCM or GRC modules.
- Strong knowledge of JavaScript, Glide API, and ServiceNow scripting.
- Experience with ServiceNow platform features such as Flow Designer, Integration Hub, and REST SOAP APIs.
- Familiarity with ITIL processes and frameworks.
- Strong problem-solving and analytical skills.
- Experience working in Agile Scrum environments.
Preferred/Good-to-have skills:
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS-GRC/BCM).
- Experience with Business Continuity Planning (BCP), Disaster Recovery (DR), and risk management frameworks.
- Knowledge of compliance standards such as ISO 22301, ISO 27001, or NIST.
Salary : $100,000 - $140,000