What are the responsibilities and job description for the ServiceNow BCM Consultant / Developer position at Conch Technologies?
Position: ServiceNow BCM Consultant / Developer
Location: Sunnyvale, CA ( 3 days work from office)
Duration: 6 month contract
Responsibilities / Experience –
· Requirement Gathering & Workshops: Lead meetings with client stakeholders to gather business objectives and define process workflows.
· Solution Design & Configuration: Configure ServiceNow BCM modules (including Business Impact Analysis, Business Continuity Planning, Exercise Management, and Crisis Management).
· Process Alignment: Ensure the customized ServiceNow setup complies with internal risk policies and external regulatory requirements.
· Testing & Deployment: Lead User Acceptance Testing (UAT), triage defects, and support cutover activities during deployment.
· Training & Documentation: Create solution documentation and deliver training sessions to end-users and client teams
Qualifications/Required Skills:
· ServiceNow Platform Knowledge: Deep understanding of ServiceNow platform fundamentals, including CMDB architecture, workflows, and forms.
· Domain Expertise: Solid grasp of Business Continuity Management (BCM) principles and IT Risk Management/GRC processes.
· Technical Skills: Familiarity with ServiceNow scripting (JavaScript, Glide API, Client Scripts, Business Rules) is highly desired.
· Consulting & Soft Skills: Exceptional communication, relationship-building, analytical, and problem-solving abilities.
Behavioral Skills:
· Excellent Communication skills and collaboration skills
· Ability to propose and implement improvements in the system
· Ability to work with cross-functional stakeholders
Preferred Certification:
· Certified System Administrator (CSA): The foundational prerequisite for almost all ServiceNow roles.
· Implementation Specialist (CIS) - Risk and Compliance: Proves ability to implement GRC/IRM/BCM solutions