What are the responsibilities and job description for the Customer Service Specialist position at MP RPO?
Who are you:
Are you an individual who loves to problem solve, has great listening skills and is customer service focused? Are you accustomed to a fast-paced environment all while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment.
What you will be doing:
What to expect as a Customer Service Specialist: This is a hybrid role -
between Front Desk Support and Customer Service Specialist. Both roles will have an emphasis on Customer Service.
• Customer Interaction - Call intake
• Listen attentively to customer concerns, inquires, and service requests.
• Gather and document accurate information about the customer, appliance model, serial number,
issue, and pertinent details.
• Communications Hub
• Work within the supportive team in the Service Department
• Appointment Scheduling
• Quality Assurance and Problem Resolution
• Front Desk Support 2 days a week
• Weekly Pay
Our ideal candidate has:
- 1 years of experience as a Call Service Agent, or similar experience/call center
- Excellent verbal and written communication skills
- Desire to continuously expand skillset
- High School Diploma or equivalent
About our client:
Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.
Additional information:
- Monday-Friday, 8:00am-4:30pm
- Competitive hourly rate
- $21.00-$23.00/hour depending on experience
- Healthcare
- 401k match
- Vacation and Sick Time
- PTO
Salary : $20 - $23