What are the responsibilities and job description for the Customer Service Support Specialist position at Matouk?
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Position Description
For nearly 100 years, Matouk has handcrafted luxury linens from the world's finest materials. As a family-owned company, we foster a culture of creativity, collaboration and care—for one another, for our partners and for our customers. Together, we continue to shape the future of modern luxury, crafting linens that bring joy, comfort and elegance to homes around the world.We are seeking a detail-oriented Customer Service Support Specialist to handle back-office support tasks that ensure smooth customer operations. This role focuses on administrative, data, and system-based work rather than direct customer interaction, supporting front-line teams and improving overall service efficiency.
Key Responsibilities:
- Process and manage customer-related requests such as providing samples, sketches, and monogram renderings.
- Update, verify, and maintain accurate customer records and documentation including creating Leads, Opening & Closing Customer Accounts.
- Provide credit card links to B2B customers
- Manage all Swatch Book processes including new season distributions, ongoing requests, and the Swatch library for use by the Customer Service team.
- Perform data entry tasks and reporting to support order management functions.
- Assist customer-facing teams by providing case follow-ups.
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Previous experience in customer service or administrative support preferred
- Strong attention to detail and accuracy
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Proficient in Microsoft Office and Google Workspace
- Experience with ERP, WMS, and other support systems
- Excellent organizational and time-management skills
- Ability to work independently
- Team-oriented with a strong sense of accountability
Type: Full-time
Pay: $19.00 to $21.00 per HOUR
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Salary : $19 - $21