What are the responsibilities and job description for the X-ray Technology Sales CSR position at Moxtek?
Job Summary: The position supports the X-ray Sales group in servicing the customers and entering sales orders. This position requires communication with our global customers as well as inter-departmental communication and coordination.
Essential Functions:
- Confirm with X-ray customers the accuracy and schedule of their purchase orders.
- Provide and process information in response to inquiries, concerns, and requests regarding the status of their orders.
- Receive and coordinate customer requests to ship earlier or later than the original request date; follow through on payment and billing issues with Accounting.
- Work with Production to coordinate shipment and delivery of orders to customers' ship-by date.
- Closely coordinate consignment inventory located at customer locations.
- Identify and escalate priority issues to the appropriate person; follow up to ensure issues are resolved to the customer's satisfaction.
- Organize and follow through on leads, requests for quotes, quote administration, orders, RMAs, shipment, etc. ensuring nothing falls through the cracks.
- Communicate with customers by phone, e-mail, and/or in person, and provide professional service with a calm demeanor.
- Follow up and make scheduled call backs to customers where necessary.
- Attend weekly/monthly conference calls with customers.
- Work with Shipping to ensure all items are processed correctly through customs.
- Prepare for and arrange (with Shipping/Receiving department) the shipment of displays and booth materials to and from X-ray tradeshows.
- Evaluate current process: recommend and implement improvements.
- May require some travel.
- Additional duties as assigned.
Education and Experience:
- Knowledge/experience in Visual preferred.
- Computer knowledge (MS Office, Excel, Crystal)
- Five-plus years of administrative/office management experience, preferably including customer service experience
Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
- Must be able to communicate effectively in English, both verbally and in writing.
- Excellent teamwork skills, including flexibility and adaptability.
- Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.
Salary : $25 - $28