What are the responsibilities and job description for the Help Desk Agent (Seasonal) position at Moxie Pest Control?
Play Your Part In Our Team Succeeding!
A help desk job involves providing technical support and assistance to end-users who are experiencing computer-related issues. The job description may include tasks such as troubleshooting software and hardware problems, providing guidance on how to use computer programs, and resolving network connectivity issues. Help desk personnel must have excellent communication skills, the ability to work well under pressure, and strong problem-solving skills.
Core Responsibilities
Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.
We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.
We’re more than just a pest control company!
What We Live By
Do The Right Thing
We believe in striving to do the right thing because we genuinely care about our customers
Be Nice
We think kindness is contagious, and we believe small gestures can have a big impact.
Be The Solution
It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”
Keep Improving
Because we care about helping our customers, we take our job knowledge seriously.
AAP / EEO Statement
Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
A help desk job involves providing technical support and assistance to end-users who are experiencing computer-related issues. The job description may include tasks such as troubleshooting software and hardware problems, providing guidance on how to use computer programs, and resolving network connectivity issues. Help desk personnel must have excellent communication skills, the ability to work well under pressure, and strong problem-solving skills.
Core Responsibilities
- Provide onsite and remote Help Desk support for employees company wide. This may include, but is not limited to, resetting passwords, troubleshooting electronic equipment malfunction, adjusting end user account permissions across various platforms.
- Assist with setup and maintenance of the equipment at the office. This includes, but is not limited to, setting up new computers and changing out equipment as needed.
- Assist Sr Help Desk Agent with provisioning new accounts for various platforms as needed.
- Prepare desktops for work from home employees and facilitate the pick up of the equipment at the office.
- Verify that all equipment is accounted for when work from home employees return equipment set ups.
- Check that returned equipment is in good working order.
- Manage equipment inventory and keep accurate records of amounts and the status of equipment in storage.
- Submit equipment purchase proposals to the IT Manager for review.
- Assist with any onsite updates needed to equipment or Network infrastructure.
- Receive shipments of new equipment at the office.
- Assist with the management of iPads and Computers through Mobile Device Management.
- Ticket management experience
- Excellent organizational and prioritization skills
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds.
Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.
We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.
We’re more than just a pest control company!
What We Live By
Do The Right Thing
We believe in striving to do the right thing because we genuinely care about our customers
Be Nice
We think kindness is contagious, and we believe small gestures can have a big impact.
Be The Solution
It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”
Keep Improving
Because we care about helping our customers, we take our job knowledge seriously.
AAP / EEO Statement
Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.