Customer Service Specialist

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) Specialist to support a growing manufacturing and distribution environment. This role will act as a key liaison between customers, outside sales representatives, and internal teams—ensuring accurate quoting, seamless order processing, and exceptional service delivery.

The CSR will support a team of five outside sales representatives while managing a portfolio of small to mid-sized customer accounts, playing a critical role in maintaining strong client relationships and driving repeat business.

• Key ResponsibilitiesSupport outside sales team (5 reps) with day-to-day account management and sales coordination
• Manage a book of small to mid-sized customers, acting as their primary point of contact
• Prepare and process quotes, pricing, and order entry with a high level of accuracy
• Partner with sales to ensure timely follow-up on customer inquiries, RFQs, and order status updates
• Coordinate with operations, production, and shipping teams to ensure on-time delivery
• Maintain and update customer records, pricing structures, and order details in the E2 system
• Assist in resolving customer issues, discrepancies, and delivery challenges
• Track and communicate lead times, inventory availability, and order progress
• Support continuous improvement efforts within the customer service and sales support function

• Qualifications2–5 years of experience in customer service, inside sales, or sales support within a manufacturing or distribution environment
• Experience with quoting, order management, and pricing structures
• Strong understanding of industrial products, components, or technical sales support preferred
• Proficiency with E2 systems – not mandatory
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Strong communication and relationship-building skills across internal teams and customers
• Detail-oriented with a focus on accuracy and customer satisfaction

• Key Attributes for SuccessProactive and responsive with a customer-first mindset
• Ability to support sales growth through strong follow-through and organization
• Comfortable working cross-functionally with sales, operations, and leadership teams
• High sense of urgency and ownership over assigned accounts

• What This Role OffersOpportunity to be a key contributor in a team-oriented, growth-focused environment
• Exposure to both sales and operational functions within a manufacturing/distribution business
• Direct impact on customer satisfaction and revenue support