Operations Manager

About the Company

The Operations & Compliance Manager is responsible for the heartbeat of the company: the daily execution of moving services and the long-term health of our physical assets. You are the bridge between the "Sales Promise" and the "Field Reality." Your mission is to scale our operations efficiently while maintaining a fortress-like approach to safety and DOT compliance. You will ensure that field crews are properly trained, scheduled, and performing to company standards. You will lead the warehouse and fleet teams, turning operational chaos into a streamlined, high-margin machine.

About the Role

Key Responsibilities:

Operational Efficiency & Oversight

• Workflow Optimization: Audit daily dispatch and crew performance to ensure moves are completed within estimated windows and asset scheduling is optimized.
• Resource Allocation: Manage the "puzzle" of fleet scheduling, ensuring the right trucks and equipment are assigned to the right jobs to maximize daily revenue.
• Invoicing & QA: Oversee the transition from "Job Complete" to "Invoice Paid," ensuring accuracy in billing and high marks on post-move audits.

Quality Assurance (QA) & Claims:

• Service Oversight: Monitor move quality to minimize damages and manage the claims process when issues arise.
• Client Satisfaction: Maintaining high-levels of customer satisfaction and company reputation for excellence through quality online reviews.

Fleet, Warehouse & 3PL Management:

• Asset Readiness: Oversee the Fleet Coordinator and Warehouse staff to ensure trucks are clean, stocked, and mechanically sound every morning.
• Inventory Control: Manage moving supplies and 3PL storage, ensuring zero leakage in materials and 100% accuracy in customer storage inventory.

Safety, DOT & Insurance Defense:

• Regulatory Shield: Ensure 100% compliance with DOT, FMCSA, and OSHA regulations. You are the primary defender of our insurance standing.
• Claims Mitigation: Manage the claims process not just as an administrator, but as a "Root Cause Analyst"—identifying why damages happen and implementing immediate field corrections.

Leadership & Developmental Coaching (LMA):

• Culture of Accountability: Lead and manage the field ops and warehouse teams through regular "Check-ins" and performance audits.
• The "Standard Bearer": Foster a results-driven culture where teamwork and continuous learning are the norms, not the exceptions.

Qualifications & Education Details

• Education Level: High School Diploma or equivalent required. A Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is a plus but not required—proven hands-on leadership and operational experience in the moving or logistics industry are highly valued.
• Experience: 3–5 years of progressive experience in moving operations, logistics, or field service management, with at least 2 years in a direct supervisory or leadership role.

Required Skills

• Operations Management
• Team Leadership & Delegation
• Fleet Management & Maintenance Tracking
• DOT & OSHA Compliance
• Warehouse & Inventory Management
• Customer Service & Conflict Resolution
• Performance Coaching / Mentorship
• Process Improvement / SOP Enforcement
• Logistics & Dispatch Scheduling

Preferred Skills

• EOS (Entrepreneurial Operating System) / Traction framework
• Risk & Claims Management
• Data-Driven Decision Making - Tracking KPIs, labor costs, and margins
• Cross-Functional Collaboration - Working seamlessly with Sales and HR
• Adaptability / Problem-Solving - Handling the chaotic nature of the moving industry with a cool head

Pay Range and Compensation Package

• Base Salary Range: $65,000 – $85,000 / year (depending on experience) an aggressive performance-based bonus structure tied to operational efficiency, safety compliance, and team metrics, bringing total expected on-target earnings (OTE) up to $85,000 - $110,000 .

Compensation Highlights:

• Performance-Based Bonuses: Tied directly to hitting operational KPIs (e.g., maintaining target gross margins, keeping claims rates below threshold, safety audit compliance).
• Benefits: Health, dental and vision insurance.
• Paid Time Off (PTO): Generous vacation and holiday package.
• Growth Opportunity: Direct path to senior leadership as the company expands its regional footprint.
• Company Culture: A dynamic, supportive, family-run atmosphere where your voice matters and continuous learning is invested in.

Equal Opportunity Statement

At Move-Tastic!, our strength is our people. We are proud to be an Equal Opportunity Employer and are deeply committed to fostering a diverse, inclusive, and welcoming workplace. We celebrate the unique backgrounds, perspectives, and talents of our entire workforce—from our office staff to our field crews.

All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected status. If you are a curious, motivated self-starter who loves teamwork and puts customers first, you belong here.