Veterinary Customer Service Representative

Join the Heart of MountainView Veterinary Hospital!

MountainView Veterinary Hospital is a locally owned, boutique small-animal practice serving Rockaway, Denville, and nearby communities. We’re known for compassionate care, strong client relationships, and a warm team culture. Our hospital uses the Entrepreneurial Operating System (EOS) to keep communication clear and operations smooth. You’ll feel the difference the moment you walk in.

Our Mission & Core Values

Our mission is to provide exceptional veterinary care with a Care First approach. We put pets and people at the heart of everything we do. We embrace integrity, build trust, and strive for professional excellence while supporting balance and well-being for our team.

Our core values guide everything we do

• Care First: Pets and people always come first
• Do The Right Thing: We act with integrity and honesty in every decision
• Building Trust: We foster open, compassionate relationships with clients and each other
• Professional Excellence: We continuously learn, grow, and deliver the highest quality care
• Balance: We prioritize work-life harmony to support our team’s well-being and success

What You’ll Do

You’ll be the first friendly face our clients meet. You’ll help keep the clinic flowing, support pet parents through both happy visits and stressful moments, and make sure every interaction reflects our Care First values.

Daily responsibilities include:

• Greeting clients and their pets with genuine warmth.
• Answering phones, scheduling appointments, and managing reminders.
• Forward-booking appointments to support preventive care.
• Processing payments, invoices, and insurance claims.
• Keeping client records organized and accurate.
• Supporting our medical team by coordinating client communications.
• Sharing treatment instructions and basic educational info clearly.
• Helping open or close the clinic to keep the day running smoothly.

Who You Are

You enjoy helping people, love animals, and thrive in a fast-paced environment. You can multitask, problem-solve, and stay positive even during chaotic moments. Experience in a veterinary or healthcare setting helps, but kindness, reliability, and strong communication skills matter just as much.

Required qualifications

• High school diploma or equivalent; some college coursework is a plus
• Previous experience in customer service, ideally in a veterinary or healthcare setting
• Flexible availability for morning and evening shifts, including at least two weekends per month
• Excellent communication and interpersonal skills
• Comfortable using office software and scheduling systems
• Ability to multitask, stay organized, and maintain a positive attitude under pressure
• Strong attention to detail and reliability
• Caring about animals and the families who cherish them

What We Offer

• Pay: $18.00–$20.00 per hour to start, depending on experience.
• Benefits:
• Medical insurance eligibility after 3 months (clinic covers 25% of single-person premium).
• 401(k) with a 3% match.
• 80 hours of PTO per year for full-time employees, plus paid holidays.
• Professional development and training.
• Free veterinary care for up to two personal pets.
• A supportive, growth-minded team that believes in trust, integrity, professional excellence, and work-life harmony.
• A clinic that’s committed to staying independently owned and known as one of the best places to work in New Jersey.

If you love connecting with people and want to be part of a team that truly values its clients, its community, and each other, we’d be excited to meet you!

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Application Question(s):

• Do you have availability for evening shifts, including until 9:00 pm, and for at least two weekends per month?

Work Location: In person

Salary : $18 - $22