Guest Services Representative

Join our team as a rotating shift, PRN, Volunteer Services, Guest Services Representative in Montclair, NJ. 

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better  

• Thrive: We empower our team with career growth opportunities and resources that support your wellness, education, and financial well-being.  
• People-First: We prioritize your well-being with a supportive, inclusive culture where you are valued and cared for.  
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.  

Get to Know Your Team:  

• Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200 employees, and a 27-bed Emergency Room/Fast Track Unit.

• The Guest Services Representative will greet patients with the highest level of courtesy, professionalism, and warmth when they arrive at Mountainside Medical Center reception areas.
• The Guest Services Representative will ensure a consistent level of outstanding customer service in the following areas: greeting patients and visitors, providing assistance in navigating the hospital, resolving concerns and problems, and escalating issues to the appropriate person when needed.
• Greet patients and visitors in a kind and friendly manner at all times.
• Handle and direct incoming calls from the public regarding patient location and phone number.
• Monitor flow of visitors and vendors in the Front Lobby, ensuring that all are greeted immediately and directed to their destination in a timely fashion.
• Perform other position-appropriate duties as required in a competent, professional, and courteous manner.
• Ensure that the Guest Services Desk is kept clean, organized, comfortable, and suitable for its use, with all the equipment and furniture kept in good working order.
• Serve as a resource person for volunteer staff, making a special effort to work well with the volunteers and understanding the diversity of the group that they work with.
• Act in an appropriate, courteous, and professional manner at all times. Especially when faced with resistance.
• Uphold visitation and other applicable policies, procedures, guidelines, and restrictions of the hospital while being respectful and courteous to a diverse audience.
• Keep the standards of HIPAA when dealing with the release of patient information.
• Record and deliver flowers/mail to the patient rooms.
• Utilize the computer terminal and other applicable systems.

Job Requirements:  

• High School diploma.

• At least 1 year of experience working in hospitality.

• Proficiency in English and multilingualism will be considered an asset.

• Ability to work flexible hours.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.