What are the responsibilities and job description for the Customer Service Representative position at MountainOne?
The full [Customer Service Representative (Universal Banker
Representative) job
description](https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=7150169&B_ID=91&fid=1&Adid=0&ssbgcolor=FFFFFF&SearchScreenID=22325&CountryID=3&LanguageID=2){target="_blank"
rel="noopener noreferrer"} contains more information about this
position. This position is eligible for a \$2,000 sign on bonus paid
after 90-days of employment. **Job Summary:** The Universal Banker
Representative plays a vital role in providing exceptional customer
service in accordance with our Community Banking Service Standards. This
position participates in the daily operation of the branch; including
but not limited to responsibilities for account management and assisting
customers with banking products, transactions and other financial
products/services as needed; for providing timely and efficient
completion of transactions while maintaining accurate records and
thorough handling of all cash and negotiable instruments assigned. The
Universal Banker proactively participates in the branch sales referral
process as directed by management. **Position Requirements Technical
Knowledge/Skills** - Math literacy and fundamental financial
calculations. - Fundamental teller transactions. - Proficiency in
Microsoft Office Suite. - Systems knowledge (teller and customer
management); DecisionPro and DepositPro system knowledge. - Branch
procedures; cash handling; ATM processes and procedures. - Product
knowledge, e.g. deposit accounts, loan products, features/benefits. -
Sales process; as relates to selling through product promotion,
cross-selling and making sales referrals. **Personal Skills** - Critical
thinking; ability to logically evaluate information, solve problems,
exercise good judgement. - Goal-orientation; ability to expend the time,
effort and focus necessary to achieve goals. - Personal accountability
and effectiveness; ability to act responsibly. - Interpersonal skills;
communication skills, including verbal, written and active listening. -
Empathy, ability to relate to and care for others. - Flexibility,
ability to adapt to situations and others. - Detail-orientation and
consistency; ability to organize activities, tasks and projects with
accuracy. - Teamwork, ability to participate cooperatively in setting
and achieving team goals; participate in peer coaching. - Customer
service and relationship-management; strive to anticipate, meet, exceed
customer expectations. - Act and communicate professionally, with
consideration, respect and courtesy. **Experience** - Associate\'s
degree preferred. High School diploma required. - Minimum one year of
banking experience. **Other Requirements** - Flexibility and
availability to service all banking hours, as needed. - Ability to
travel up to 25% of the time outside a 25-mile radius. - Ability to sit,
drive, bend, make/answer telephone calls.
Representative) job
description](https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=7150169&B_ID=91&fid=1&Adid=0&ssbgcolor=FFFFFF&SearchScreenID=22325&CountryID=3&LanguageID=2){target="_blank"
rel="noopener noreferrer"} contains more information about this
position. This position is eligible for a \$2,000 sign on bonus paid
after 90-days of employment. **Job Summary:** The Universal Banker
Representative plays a vital role in providing exceptional customer
service in accordance with our Community Banking Service Standards. This
position participates in the daily operation of the branch; including
but not limited to responsibilities for account management and assisting
customers with banking products, transactions and other financial
products/services as needed; for providing timely and efficient
completion of transactions while maintaining accurate records and
thorough handling of all cash and negotiable instruments assigned. The
Universal Banker proactively participates in the branch sales referral
process as directed by management. **Position Requirements Technical
Knowledge/Skills** - Math literacy and fundamental financial
calculations. - Fundamental teller transactions. - Proficiency in
Microsoft Office Suite. - Systems knowledge (teller and customer
management); DecisionPro and DepositPro system knowledge. - Branch
procedures; cash handling; ATM processes and procedures. - Product
knowledge, e.g. deposit accounts, loan products, features/benefits. -
Sales process; as relates to selling through product promotion,
cross-selling and making sales referrals. **Personal Skills** - Critical
thinking; ability to logically evaluate information, solve problems,
exercise good judgement. - Goal-orientation; ability to expend the time,
effort and focus necessary to achieve goals. - Personal accountability
and effectiveness; ability to act responsibly. - Interpersonal skills;
communication skills, including verbal, written and active listening. -
Empathy, ability to relate to and care for others. - Flexibility,
ability to adapt to situations and others. - Detail-orientation and
consistency; ability to organize activities, tasks and projects with
accuracy. - Teamwork, ability to participate cooperatively in setting
and achieving team goals; participate in peer coaching. - Customer
service and relationship-management; strive to anticipate, meet, exceed
customer expectations. - Act and communicate professionally, with
consideration, respect and courtesy. **Experience** - Associate\'s
degree preferred. High School diploma required. - Minimum one year of
banking experience. **Other Requirements** - Flexibility and
availability to service all banking hours, as needed. - Ability to
travel up to 25% of the time outside a 25-mile radius. - Ability to sit,
drive, bend, make/answer telephone calls.