What are the responsibilities and job description for the IT Customer Service Representative position at Independent Connections, LLC?
Looking for a new career? Are you a people person? Can you handle a fast-paced environment? Have phone experience? Tech savvy? Do you enjoy helping others? If so, keep reading, as we may have an opportunity for you on our team.
We are a fast-growing IT Managed Service Provider (MSP) that provides support for customers across the country. Our company recognizes that our employees are our most valuable asset. We are looking for energetic, friendly people with great customer service skills to start in entry level positions. All new employees will be trained through our onboarding training program.
If this sounds like an opportunity you’d like to explore, please apply. We’d love to talk to you about your goals. Come grow with us!
Responsibilities
- Work performed on site in Pittsfield MA or travel to clients in Berkshire County
- Serve as the first point of contact for all our customers via calls or in person
- Able to handle emergent calls swiftly and accurately
- Recognize and escalate issues timely and with exact information
- Record information timely and accurately in tickets or logs
- Communicate pertinent information to your peers which may include events, reminders, and general information
- Strive to resolve the request on first contact
Qualifications
- Minimum Education – High School Diploma or GED
- General IT/Computer knowledge preferred
- Basic problem-solving skills and detailed oriented
- Willingness to continue to learn
- Customer-centric team player, quality focus
- Abide by company and customers confidentiality/security protocols
- Must be able to sit for long periods during the eight-hour shift
Job Details
- Day, Evening, and Overnight Shifts
- Part time/Per diem
- Weekend Shifts
Benefits
- Shift Differential
- Paid sick time
- Employee Assistance Program
Salary commensurate with experience
Current Openings
Per Diem – All Shifts
- Switchboard
- Help Desk
Pay: From $18.00 per hour
Ability to Commute:
- Pittsfield, MA 01201 (Required)
Work Location: In person
Salary : $18