What are the responsibilities and job description for the Bilingual Front Desk position at MOUNTAIN VIEW PAIN CENTER?
Company Description:
Mountain View Pain Center is a comprehensive pain management and rehabilitation practice committed to treating the whole patient with compassion, innovation, and teamwork. We blend chiropractic care, physical therapy, pain management, and acupuncture to create individualized, evidence-based treatment plans that address pain at its source.
Our collaborative, patient-centered approach ensures every patient receives coordinated care from a multidisciplinary team working together towards the goals of restoring function, improving quality of life, and promoting long-term wellness. At Mountain View Pain Center, we believe healing happens best when providers communicate, support one another, and place the patient experience at the center of everything we do.
Position Summary:
Greet patients and visitors as they enter the clinic, making them feel welcome and assist with coordination of care using various software/database systems, confirming and scheduling appointments. Answers phones in a professional manner and assists callers with information as needed. Notifies medical personnel of their arrival as necessary, collect insurance information and payments if necessary, and take responsibility for keeping the front reception area clean and organized. Outbound calling to reschedule patient appointments when designated.
Essential Duties & Responsibilities:
- Scheduling patients
- Facilitate Uber rides for PI patients as needed
- Answering phones
- Making outbound calls to patients that need to be rescheduled
- Collecting insurance information
- Scanning Documents
- Timely correspondence between departments
- Minimum outbound re-schedule call attempts
- Facilitate timely appointment transitions when patients have multiple appointments in one day
Other Duties
- Ensure a clean and orderly reception area
- Other administrative duties as assigned
Minimum Experience & Qualifications:
- High school diploma or equivalent
- Customer service experience a plus
- Must have proficient computer/typing skills
- Bilingual in English and Spanish
Pay Range: $19.29-$20.00
Work Remotely: No
Job Type: Full-time
Work Location: Central Park Clinic, Denver, CO. 100% onsite
Benefits:
- 401(k) matching
- Dental, Health and Vision insurance
- Life insurance
- Paid time off
- Short- and Long-term disability
- PTO plus paid holidays
Hours:
- Monday-Thursday: 9:00AM to 1:00PM, 2:00PM to 6:00PM
- Fridays: 8:00AM - 1:00PM
Salary : $19 - $20