Account Manager

Mountain View Landscapes & Lawncare, Inc. is a leading, family-owned landscape services company with five decades of excellence and a strong presence in Chicopee, MA, Wilbraham, MA, and Manchester, CT. We are seeking a dedicated Account Manager to join our Wilbraham branch. In this role, you will serve as the Operations Account Manager for the Wilbraham Landscape Maintenance team. Our Wilbraham location covers both residential and commercial landscaping clients. Our new Account Manager will make sure the team is meeting and exceeding the expectations of our clients. This position offers the opportunity to manage our team, contribute to business growth, and make a visible impact in the communities we serve. At Mountain View, employees enjoy a supportive, team-oriented culture that values professional development, open communication, and recognition of achievements. Join a company where your contributions are valued and your career can thrive.

Why Work With Us?

At Mountain View Landscapes & Lawncare, we are a family-owned company with a proud 50-year history of excellence in the landscaping industry. We are deeply committed to building a workplace where employees can grow long-term careers, not just hold jobs. Many of our team members have been with us for yearsa true reflection of our strong culture of loyalty, respect, and professional development.

We pride ourselves on fostering a positive, team-oriented culture that values collaboration, respect, and professional growth. Our employees enjoy a supportive work environment, open communication where achievements are recognized. We believe in investing in our peopleproviding ongoing training, leadership opportunities, and a workplace where everyone feels empowered and appreciated. Join a company where your voice matters, your contributions are valued, and your work makes a visible difference in the communities we serve.

Our consistent, year-over-year growth ensures that team members can thrive alongside a company that is continually evolving and expanding. At Mountain View, your work makes a visible difference in the communities we serveand your efforts are always valued and celebrated.

Qualifications

• 2 years of experience in the landscape/horticulture industry or another labor-intensive industry
• Degree in a related field and/or professional certifications or licenses preferred
• Strong knowledge of horticulture practices preferred
• Valid drivers license, with a clean driving record for a minimum of 3 years
• Excellent interpersonal and communication skills
• Results-oriented with a focus on team communication and organization to satisfy our residential and business clients.
• Ability to work independently and as part of a team
• Proficiency with computers, including Microsoft Office (Word, Excel), and CRM software; experience with LMN Software is a plus

Responsibilities

• Effectively managing labor and equipment to meet our gross profit objectives
• Establishing and monitoring guidelines to determine field labor requirements
• Training, motivating, leading and evaluating maintenance crew team members
• Identifying weaknesses in operating policies/procedures, and recommending corrective action
• Identify and pursue opportunities to expand services and upsell to existing clients, supporting revenue growth
• Manage annual service contracts ensuring that work is performed according to the clients expectations and budget
• Participate in snow services production during the winter season
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Build, nurture, and maintain strong relationships with commercial landscaping clients, understanding their needs and ensuring satisfaction

Benefits

• Industry leading training and education programs
• Compensation for upselling and new sales
• Competitive paid vacation, sick, and holiday policies
• Healthcare and retirement savings options
• A rewarding career working at a company that values its employees as a core principle

For immediate consideration, please upload your resume and cover letter.

Mountain View Landscapes is proud to be a Drug Free Workplace and Affirmative Action/Equal Opportunity Employer!

Mountain View Landscapes is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mountain View are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Mountain View will not tolerate discrimination or harassment based on any of these characteristics.

Offered compensation: $60,000/yr - $70,000/yr

Experience and License Requirements

• 1 Years Experience of Customer Account Management
• 2 Years Professional Experience in Landscape Industry
• Driver's License and Clean Driving Record for 3 -5 years minimum
• Proficiency with Computers and CRM Software