BDC Service Agent - MTN View Honda

Mountain View Auto Group is a family-owned business with 10 dealerships in the Chattanooga, Cleveland, and North Georgia areas and our loyal customer base has driven our business base since 1981. Mountain View has a great history of providing excellent career opportunities for motivated individuals. We are currently seeking sharp, motivated, and dependable individuals that can help us keep providing exceptional customer service.

As a BDC Service Call Agent you will be a part of our high-volume and fast-paced telephonic customer Care team. Responsibilities include but are but are not limited to answering a high volume of incoming calls and making outbound calls for Mountain View Honda's Service Department. We are looking for candidates with excellent communication skills, a stable work history, and individuals who can work both as a team player and who are self-disciplined to work independently and always maintain an enthusiastic, confident, friendly, and professional attitude.

What we offer:

• Medical, Vision and Dental Insurance
• 401K Plan
• Employee Assistance Program (EAP)
• Leave of Absence (Personal Leave, Disability Leave)
• Family / Medical Leave
• Uniformed Service Leave
• Bereavement Leave
• Jury Duty and Civic Duty leave
• Paid training, Time off, Vacation, and Holidays
• Growth Opportunities
• Long Term Job Security
• Discount on Products and Services

Duties and Responsibilities:

• Developing, processing, managing, and tracking all dealership customers as it pertains to the service department.
• Handle inbound and outbound service calls with proven pre-set scripts and schedule service appointments.
• Communicates effectively with Internet customers and prospects whether by phone, by e-mail or in person.
• Confirms customer appointments and follows up afterwards.
• Address customer concerns or issues and escalates as needed.

Requirements:

• Punctual and dependable with the ability to work a 40-hour week with flexible hours (Monday – Friday; 8:00am-5:00pm, Saturday 8:00-4:00pm)
• Must be highly organized to complete work in a timely manner.
• Comfortable with navigating computer and using multiple platforms of communication.
• Exceptional professional communication including proper diction and grammar skills. Bi-lingual a plus (Spanish)
• This is an entry level position, seeking 1-2 years’ experience in customer service, preferably in a call center or as an operator or receptionist.

*We are an equal opportunity employer. MTN View does not discriminate in employment and prohibits discrimination/harassment in employment on the basis of race, color, religion, sex (including pregnancy and gender expression and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

*MTN View Auto Group complies with all regulations set forth by the Federal Trade Commission (FTC). Due to these regulations MTN View enforces enhanced security processes such as mobile multi-factor authorizations. It is a required that all applicants must have a personal mobile device that can support these multi-factor authentication systems such as, but not limited to, the DUO mobile app.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person