Dental Call Center Specialist (On-Site)

About Mountain State Oral and Facial Surgery:

Mountain State Oral and Facial Surgery is a premier provider of comprehensive oral and maxillofacial surgical services, serving communities across West Virginia, Virginia, and Kentucky. With over 40 years of experience, our board-certified surgeons offer a full scope of procedures, including dental implants, wisdom teeth removal, corrective jaw surgery, and facial cosmetic surgery. Our nine conveniently located offices are equipped with advanced diagnostic and surgical tools, ensuring patients receive the highest quality care in a comfortable and compassionate environment. At Mountain State, we’re not only dedicated to clinical excellence—we’re also committed to fostering a workplace where employees can thrive throughout every stage of their careers. We’re looking for team-oriented professionals who are passionate about growth and excellence.

Why Join Us?

• Competitive wages
• Low-cost medical insurance
• Zero-premium dental and vision insurance
• Employer F.S.A./H.S.A. contributions
• 401(k) with company match
• Generous PTO, paid holidays, and personal time
• Seasonal bonuses and company/partner discounts
• Employer-paid basic life insurance
• Voluntary insurance benefits
• Educational Assistance
• Wellness program and employee assistance program
• Weekday, daytime-only schedule with early-out Fridays!

Join our growing team and be part of a practice that values both patient care and employee well-being.

Job Title: Patient Call Center Specialist

Reports to: Site Supervisor

Supervisory Responsibilities: None

Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.

Duties and Responsibilities:

· Provides customer service support to patients

· Scheduling appointments including TB’s, referrals, and medically cleared patients

· Scans/ files

· Maintains clean and professional working environment, including the waiting room

· Answers patient phone calls with urgency

· Confirms appointments

· Collect patient insurance

· Maintains strict confidentiality

· Ensures exceptional customer experience

· Any duties required to maintain patient flow, cross training in other positions, and any other extra duties as assigned

Required Skills and Abilities:

· Excellent verbal and written communication skills

· Excellent interpersonal skills

· Excellent organizational skills

· Must possess adequate computer skills

· Must be detail-oriented

· Must maintain professionalism at all times

· Must maintain training/ continuing education requirements

· Ability to function in fast paced and/ or stressful work environment

· Must adhere to company policies and procedures and safety guidelines

Education and Experience:

· High School Diploma or equivalent required

· Customer service experience

Physical Requirements

· Frequent sitting and squatting

· Frequent bending and twisting

Job Type: Full-time

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience:

• Appointment scheduling: 1 year (Preferred)
• Medical office: 1 year (Preferred)
• Call Center: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17