What are the responsibilities and job description for the Patient Care Coordinator - Front Desk position at Mountain Land Physical Therapy Partners?
Description
Location: 445 N. University Ave., Provo, UT 84601
Schedule: Full-Time, Mon-Thur 8:00am-5:00pm & Fri 9:30am-1:30pm. Some flexibility with these hours available
Pay Range: $18-$20/hour
Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks
Interview Process: 1. Apply online 2. In-person/virtual interview with front office trainer 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training
The Position
Mountain Land Physical Therapy, is hiring a friendly, organized, and tech-savvy Patient Care Coordinator (Front Desk / Medical Receptionist) to join our outpatient physical therapy clinic in Provo. In this patient-facing role, you’ll manage scheduling and payment collection while creating a welcoming, efficient experience from check-in to check-out. We provide complete training and mentorship, so this is a great fit for both experienced front office candidates and those new to healthcare.
What You’ll Do
$18-$20/hour
Location: 445 N. University Ave., Provo, UT 84601
Schedule: Full-Time, Mon-Thur 8:00am-5:00pm & Fri 9:30am-1:30pm. Some flexibility with these hours available
Pay Range: $18-$20/hour
Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks
Interview Process: 1. Apply online 2. In-person/virtual interview with front office trainer 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training
The Position
Mountain Land Physical Therapy, is hiring a friendly, organized, and tech-savvy Patient Care Coordinator (Front Desk / Medical Receptionist) to join our outpatient physical therapy clinic in Provo. In this patient-facing role, you’ll manage scheduling and payment collection while creating a welcoming, efficient experience from check-in to check-out. We provide complete training and mentorship, so this is a great fit for both experienced front office candidates and those new to healthcare.
What You’ll Do
- Greet and check in patients, creating a friendly and professional first impression
- Manage provider schedules using our scheduling software
- Collect co-pays, co-insurance, deductibles, and private payments at time of service
- Answer phones and respond to emails with excellent customer service
- Maintain HIPAA compliance and confidentiality in all patient interaction
- Keep the front desk and waiting area organized, efficient, and welcoming
- Assist with administrative tasks and accurate patient information updates as needed
- Front office, medical receptionist, hospitality, retail, or customer service experience preferred
- Comfortable using computers (Microsoft Office) and learning new software quickly
- Strong communication, attention to detail, and ability to multitask
- Friendly, team-oriented, professional demeanor
- Willingness to learn and grow in a healthcare setting
- Supportive clinic culture with training and mentorship
- Clear growth opportunities (medical billing, clinic operations, support services)
- Meaningful work helping patients stay consistent with their plan of care and recovery
- High school diploma or equivalent
- Friendly, professional communication skills
- Comfortable using computers and learning new software
- Able to multitask in a fast-paced clinic
- Reliable and punctual
- Customer service or office experience preferred
$18-$20/hour
Salary : $18 - $20