Case Manager

Mountain Home is seeking an Adult Case Manager (CM) to enhance the outcomes, experiences, and overall value for the families we serve. The CM will provide comprehensive case management services to young mothers, adolescents, and children, connecting them to essential medical, social, educational, vocational, and recreational services. Additionally, the CM will serve as an advocate, supporting families in building their independence and increasing their self-sufficiency within the community. This role is pivotal in ensuring that families receive the resources and support necessary to thrive.

The ideal candidate has a passion and talent for helping others, communicating clearly and compassionately, and has the ability to connect and empathize with individuals, including diverse and marginalized populations. They are detail-oriented, efficient, and highly organized. They remain calm in high-stress situations and are able to work without direct supervision. They are trustworthy, dependable, relatable, and friendly. The ideal candidate is familiar with social services in the Missoula community, has knowledge of mental illness and treatment, has two or more years of experience providing case management or similar services, and has a bachelor’s degree in social work or human services or a related field.

Who We Are

Mountain Home is a Missoula nonprofit whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Over the last 25 years, we have built an effective, holistic model of care that integrates supportive housing, mental health care,  employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time. 

What You’ll Do

The Adult Case Manager is responsible for the following:

• Providing direct support to clients, including assistance with paperwork, goal planning, and skill-building.
• Maintaining accurate and timely client documentation, including dates, times, and progress notes for all meetings, in the electronic health record system.
• Building rapport with clients while maintaining professional boundaries at all times
• Providing services primarily in the community or clients’ homes
• Providing staff with client history/special requirements and hosting team meetings
• Making referrals to other services such as mental health services, parenting, etc.
• Communicating with clients’ therapists for care coordination and treatment planning
• Providing transportation and serving as an advocate for clients at appointments
• Completing and overseeing the discharge process for all assigned clients
• Meeting and maintaining billing hours expectations and documentation timelines
• Attending meetings and training as required and meeting regularly with their supervisor 
• Other appropriate and job-related tasks as assigned

Requirements (Education, Experience, Knowledge, Skills, and Abilities): 

• Bachelor’s degree in social work, psychology, rehabilitation counseling, education, vocational rehabilitation, or a similar field and/or related experience
• At least 2-3 years of experience in supported employment, vocational rehabilitation, mental health services, or related fields.
• Experience working with individuals with mental health conditions, disabilities, or other barriers to employment is strongly preferred.
• Familiarity with the Individual Placement and Support (IPS) model or similar evidence-based employment programs is preferred.
• Certification in Supported Employment (CESP) or related credentials are a plus
• CPR/First Aid certification (or willingness to obtain it within a designated time frame) is preferred.
• Any state-specific licensure or certification (e.g., Licensed Professional Counselor, Licensed Social Worker) is preferred but not required, depending on program needs.
• Familiar with social services in the Missoula community
• Experience providing
  services to young adults with special needs, severe emotional disturbances, and/or
  cognitive or developmental delays. 

Who You Are - Success in this role requires excellence in key areas

• You uphold professionalism by maintaining high ethical standards, engaging respectfully with colleagues and participants, and contributing to a supportive, equitable, and inclusive environment.
• Understanding the Importance of Trauma-Informed Care: You recognize the connection between traumatic experiences and behavioral, physical, and mental health conditions, including substance use. You also acknowledge that trauma-informed care takes a strengths-based approach to create supportive and appropriate environments for individuals who have experienced trauma.
• Relationship-Building & Communication: You are honest, genuine, and tactful in your interactions. Committed to the mission and the communities you serve; you actively listen to understand the underlying needs behind concerns and collaborate to develop effective solutions. You communicate clearly, professionally, and with cultural sensitivity, fostering mutual respect and understanding. Your ability to engage with all stakeholders and put people at ease—especially across lines of difference—reflects your professionalism, empathy, and commitment to inclusive communication.
• Organizing, Time Management, Planning & Prioritizing: You demonstrate strong organizational and time-management skills, including the ability to manage a caseload, track information accurately, meet documentation and billing timelines, and prioritize competing demands. You are reliable in maintaining your scheduled hours and completing required tasks. You plan your work intentionally to stay within deadlines and focus on activities that best support client care and program needs.
• Stress Tolerance, Emotional Control, & Flexibility: You are a candidate who demonstrates strong stress tolerance, the ability to stay calm and composed under pressure; emotional control, with the capacity to regulate emotions and respond thoughtfully to challenging situations; and flexibility, by adapting to change, embracing new perspectives, and adjusting to evolving circumstances.

What Else You Should Know

This position is full-time, 30 hours/week. The schedule for this position is M - F (9 a.m. - 5 p.m. with the expectation of occasional evening shifts no later than 8 p.m. as dictated by client need. Possibility for 4 - 10 hour shifts.) Our goal is to meet the needs of the families served as well as the hired individual. This position reports to the Lead Case Manager and does not supervise others. The role requires local travel (~ 30% of the time) in the community, client homes, or office utilizing company vehicles. The hourly wage range for this position is Level 2 ($19.00 - $26.00/hr) with the hired individual’s wage calculated using Mountain Home’s equitable wage matrix. Available benefits include medical, dental, vision, short-term disability, Aflac services and life insurance, accrued paid time off, an employee assistance program (EAP), and opportunities for training and professional development. 

Mountain Home is an equal-opportunity employer, and we value having staff who come from communities of diverse perspectives and have lived experience. We encourage people of color, indigenous folks, members of the LGBTQ community, and people with disabilities to apply. All offers of employment at Mountain Home are contingent upon clear results of a thorough background check. The following factors will be considered for applicants with a criminal and/or less-than-ideal driving history:

● The nature of the conduct/behavior and its relationship to the position

● The recency of and circumstances surrounding the conduct/behavior

● The age of an individual at the time of the conduct/behavior

● Societal/cultural conditions that may have contributed to conduct/behavior

● The probability that an individual will continue the conduct/behavior

● The individual’s commitment to rehabilitation and changing behavior

Salary : $19 - $26