Relief Resident Care Coordinator

Relief Resident Care Coordinator (RCC)

Mountain Home is seeking Relief Resident Care Coordinators (RCC) to help ensure Mountain Home’s Residential Department is a safe, stable, and nurturing environment for young mothers and their children. The RCC provides safety and support for all residents while assisting with maintaining the cleanliness of the house and adherence to program rules. 

Our ideal R-RCCs have a passion and talent for helping others, communicating clearly and compassionately, and are able to connect and empathize with individuals, including diverse and marginalized populations. They remain calm in high-stress situations and encounters. They are trustworthy, dependable, relatable, and friendly. R-RCCs have knowledge of trauma-informed care, adverse childhood experiences, and experience in providing quality direct service to adults, young people, and children. We prefer individuals who have received education in social work, psychology, counseling, early childhood, or similar programs and/or who have been through relevant training. 

Who We Are and Why We Are an Employer of Choice!

Mountain Home is a fast-growing 501(c)3 nonprofit (public student loan forgiveness employer!) based in Missoula whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Since 2000, we have built an effective, holistic model of care that integrates supportive housing, mental health care, employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time. 

What You’ll Do

RCCs are responsible for the following:

• Providing direct care to mothers and children who have experienced trauma
• Building rapport with families while maintaining professional boundaries at all times
• Providing residents with transportation and helping with homework, applications, etc. 
• Performing and documenting all room, chore, and safety checks
• Administering breathalyzers and urinary analysis and responding to crisis situations
• Enforcing residential meetings, chores, meal preparation, and quiet hours
• Providing assistance and support to help residents remain or return to independence  
• Receiving, inspecting, sorting, washing, and putting away donations 
• Documenting daily notes and incident reports in an online client database
• Maintaining reliability and dependability through a commitment to schedule and tasks 
• Performing other appropriate duties as assigned

Who You Are & Keys to Success

To be successful in this job, you will excel in four areas:

Relationship-building: You have enthusiasm for meeting and engaging with young people and children. You empathize with the population we serve and are able to put people at ease, especially when there are lines of difference. You believe in our mission and the communities we serve. You listen closely to the need underneath the concern and work collaboratively to devise solutions. 

Time Management: You are known for showing up for work on time and finishing your entire shift. You always put the families’ needs first as that is the number one priority. You allocate appropriate periods of time for specific tasks and prioritize tasks based on importance without sacrificing quality.

Excellent communication skills: You speak clearly and professionally whether in person, on the phone, or over email. You communicate well with program participants, staff, and community members. You are honest and genuine. 

Commitment to racial equity and social justice: You recognize the role of gender, race, income, age, and other identities in shaping our client’s needs. You recognize how your own identities show up in the work, and welcome, reflect on and act on feedback with an eye toward continuous learning about justice, equity, diversity, and inclusion. 

What Else You Should Know

Mountain Home is an equal opportunity employer and we value having staff who come from communities of diverse perspectives and have lived experience. We encourage people of color, indigenous folx, members of the LGBTQ community, and people with disabilities to apply.

There is no set schedule for this position, you will pick up shifts that work with your lifestyle. There are Residential Weekly Meetings that occur on Tuesdays from 9:00am to 10:15am that you will be expected to attend in person or virtually. Relief RCCs report to the Residential Administrative Manager. The position is based onsite at Mountain Home in Missoula, Montana. The base wage for this position starts at $16.50 hourly with the hired individual’s wage calculated using Mountain Home’s wage matrix. There is a $1.50/hour bonus for night shifts worked! Available benefits include an employee assistance program (EAP), and opportunities for training and professional development.

All offers of employment at Mountain Home are contingent upon clear results of a thorough background check. The following factors will be considered for applicants with a criminal and/or less-than-ideal driving history:

• The nature of the conduct/behavior and its relationship to the position

• The recency of and circumstances surrounding the conduct/behavior

• The age of an individual at the time of the conduct/behavior

• Societal/cultural conditions that may have contributed to the conduct/behavior

• The probability that an individual will continue the conduct/behavior
• The individual’s commitment to rehabilitation and changing the behavior

Salary : $17