What are the responsibilities and job description for the Keyholder position at Mountain High Outfitters?
Company Description
Mountain High Outfitters is a unique outdoor retailer that offers a diverse collection of gear, footwear, and apparel for activities such as backpacking, climbing, hiking, yoga, and more. MHO is dedicated to fostering a culture of outdoor exploration, making it more than just a shopping destination—it's a hub of adventure and community engagement. The knowledgeable and experienced staff are committed to providing a comfortable and informative customer experience. MHO values building connections with its community and actively participates in various events and outdoor activities. Visit a store to experience the vibrant and diverse culture of Mountain High Outfitters firsthand.
Role Description
This is a full-time, on-site Keyholder role located in Franklin, TN. The Keyholder will assist in daily store operations, including opening and closing procedures, supervising staff, providing exceptional customer service, and driving retail sales. Responsibilities include maintaining an organized and welcoming store environment, helping customers select products, sharing expert product knowledge, and ensuring a high-quality shopping experience for all visitors. Additional tasks such as managing inventory and supporting team members in achieving sales goals are integral to this role.
Qualifications
- Strong knowledge of outdoor products and equipment relevant to activities such as backpacking, climbing, hiking, and more.
- Excellent communication skills to interact effectively with customers, team members, and management.
- Experience in retail sales to meet and exceed store sales goals and drive business growth.
- Exceptional customer service and customer experience skills to ensure satisfaction and build lasting relationships.
- Leadership experience and ability to support and supervise staff during shifts.
- Strong organizational and multitasking skills.
- Flexibility to work various shifts, including weekends and holidays.
- Familiarity with point-of-sale systems and inventory management processes is a plus.
- Passion for outdoor activities and enthusiasm for promoting an active lifestyle.
