What are the responsibilities and job description for the Hotel Front Desk (part-time) position at Mountain Edge Suites?
Overview
Join our vibrant hospitality team as a part-time Hotel Front Desk Associate, where your enthusiasm and dedication will create memorable experiences for our guests. In this dynamic role, you will be the first point of contact, delivering exceptional customer service and ensuring smooth check-in and check-out processes. Your energetic approach will help foster a welcoming environment, making every guest feel valued and cared for. This position offers flexible hours perfect for those passionate about hospitality and eager to grow in the hotel management field.
Position requires weekends, and a mix of mornings and evenings.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software
- Handle guest inquiries, requests, and complaints with a positive attitude, ensuring guest satisfaction
- Maintain accurate records of reservations, guest information, and billing details
- Assist with night audit responsibilities to reconcile daily transactions and ensure financial accuracy
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Uphold phone etiquette standards when communicating with guests and team members across multi-line phone systems
Requirements
- Previous experience in hospitality management or front desk operations is preferred but not mandatory; training will be provided
- Strong customer service skills with a friendly, approachable demeanor
- Excellent communication skills to interact clearly via phone and in person
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Knowledge of hotel management systems and night audit procedures is a plus
- Prior hotel experience or background in resort settings will be advantageous
Join us to be part of a lively team dedicated to delivering outstanding guest services! We value energetic individuals who thrive on creating welcoming atmospheres and take pride in hospitality excellence. This role is an excellent stepping stone for those interested in hotel management careers or hospitality industry growth.
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: No less than 16 per week
Work Location: In person
Salary : $17 - $18