Receptionist

POSITION RESPONSIBILITIES

General Duties:

The receptionist is responsible for checking-in patients in his/her assigned clinical department, scheduling patient appointments, and preparing encounter forms to document service activity and billing.

Specific Duties

• Works in harmony with clinic staff, patients, and visitors by exhibiting a positive attitude and a commitment to MCHC’s mission, vision, and values.
• Understands organizational goals and performs job duties in a manner consistent with those goals.
• Schedules patient appointments on the MCHC Practice Management Information System: cancels, reschedules, and reviews appointments as needed.
• Makes copies of insurance cards and other assignment/authorization forms; attach copies of all appropriate documents to the encounter form.
• Prints patient encounter forms from the MCHC Practice Management Information System.
• Answers incoming telephone calls in a timely, polite, and professional manner; assists callers with their needs by responding to the questions, scheduling/rescheduling appointments, and directing calls to the appropriate staff member.
• Prepares daily activity/ encounter report (huddle) in system and patient portal; checks report for accuracy and makes changes or corrections as necessary.
• Provides relief coverage for the other registration related areas and locations when needed.
• Participates in departmental and organization-wide Quality Improvement activities.
• Maintains patient and staff confidentiality.
• Demonstrates acceptable, professional conduct, interpersonal, and communication skills with patients, peers, visitor, and other healthcare professionals.
• Maintains professional appearance and follows established dress code.
• Participates in all staff educational and in-service training programs.
• Assists in the orientation, training, instruction of new employees.
• Follows, at all times, established organizational safety/security-related policies and procedures, and federal OSHA guidelines.
• Demonstrates reliability and dependability in meeting work schedules, the fulfillment of responsibilities and commitments in daily attendance, punctuality, productivity and efficiency.
• Maintains awareness of new information applicable to the position’s duties and responsibilities (e.g. policies, meeting minutes, procedures, memoranda, protocols, etc.).
• Performs other duties as assigned.
• Maintains patient portal related interactions with patients including appointment requests, patient information updates, forms review, message requests, etc.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. This position requires compliance with Health Center’s compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.