What are the responsibilities and job description for the Reservation Agent position at MOUNTAIN CAPITAL PARTNERS?
Job Details
Job Location: Brian Head Resort - BRIAN HEAD, UT
Position Type: Seasonal
Salary Range: $14.00 - $14.50 Hourly
Job Shift: Day
Description
Reservation Agent – Winter 2025/2026
Location: Brian Head Resort | Department: Reservations (Sales)
Type: Seasonal | Start Date: November 2025 | End Date: April 2026
Great on the phone, love the details, and enjoy helping guests plan their perfect day?
As a Reservation Agent, you’ll assist guests with booking lift tickets, lessons, and resort services over the phone, by email, or in person. Your guidance will help create smooth, stress-free experiences before guests even arrive.
What You’ll Do:
- Maintain strong knowledge of all Resort offerings, policies, and promotions.
- Book reservations for tickets, lessons, and services using resort booking software.
- Accurately enter guest information and booking details into the system.
- Collaborate with departments like Ticketing, Rentals, and Winter Sports School.
- Handle inquires, changes, and cancellations with professionalism and a positive attitude.
Qualifications
What We’re Looking For:
- Has strong computer skills and comfort with booking or point-of-sale (POS) systems.
- Communicates clearly and professionally in writing and in person.
- Pays close attention to detail, even under pressure.
- Can sit for extended periods and manage multiple tasks at once.
- Is available for weekends and holidays as needed.
Why You’ll Love It Here:
- Be part of a fun, guest-focused sales team.
- Free season pass access to partner mountains.
- Discounts on food, retail, rentals, and lessons.
- Meet great people and make a difference on the mountain!
- Free transportation to and from work for scheduled shifts!
Ready to help build and support the resort team behind the magic?
Apply now to join the Reservations team at Brian Head Resort.
Salary : $14 - $15