Human Resource Specialist / Admin Assistant

Description

The Nordic Valley HR Specialist / Admin Assistant provides excellent customer service to team members while
executing the daily operations and expectations of the HR office and the General Manager. This role assists
with recruitment efforts, orientation, and onboarding activities. This role oversees employee communications,
engagement programs, uniform inventory, and supports resort employee safety initiatives. The Nordic Valley
HR Specialist / Admin Assistant is responsible for payroll and clerical accounting duties with support from our
company-wide business team.
The HR Specialist reports to and assists the Resort General Manager with projects and administrative duties.
This position is full-time October through April and part-time May through September. The person in this
position receives a season pass for them and their dependents, along with other perks and discounts. This role
will have opportunity for growth and professional development within the organization.

Essential Duties/Responsibilities:  
● Maintain confidentiality of personal and sensitive information.
● Provide exceptional customer service to all walk-ins, phone calls, and emails in a professional and
courteous manner.
● Oversee Seasonal Part-time HR/Accounts Payable clerk.
● Ensure data entry is accurate, well-organized, and up to date.
● Maintain employee records and training documentation.
● Manages office supply inventory, workspace organization, and the HR Email account.

● Support recruitment, onboarding, and offboarding processes and procedures.
● Communicate effectively across all levels of staff to support consistent and clear information sharing.
● May lead employee engagement programs, special events, ensuring alignment with budget guidelines.
● Administer internal employee perks and discount programs.
● Work with Director of Resort Services to issue employee season passes and uniforms.
● Assist the General Manager with developing and delivering learning opportunities, training sessions, and
materials for staff at all levels and across departments.
● Perform other duties as assigned.

Qualifications

Knowledge, Skills & Abilities:
● General knowledge of or willingness to learn federal and state employment laws.
● Ability to maintain confidentiality and discretion in handling sensitive matters.
● Skilled in resolving sensitive or confrontational situations with professionalism.
● Proficient in Google Suite, Microsoft Word and Excel, email systems, internet research, and basic
website navigation.
● Strong written and verbal communication skills.
● Excellent interpersonal and relationship-building abilities.
● Strong time management and organizational skills with the ability to multitask in a fast-paced
environment.
● High attention to detail.
● Ability to build trust and collaborate effectively with team members across departments.
● Provide feedback, numerical analysis, insight and move projects into action.

Education and Experience:
2 years of HR experience preferred, ideally in the ski or hospitality industry or with a combination of seasonal
and year-round workforce management.
Experience with onboarding processes (Paycom experience preferred).
           
Working Environment/Physical Activities:
Much of the work day is spent indoors, in a normal office environment. A small portion of the day is spent
outdoors in the ski resort environment, staying in tune with department managers and key team members, and
aware of the day-to-day operations.
Occasionally lifting, carrying, pushing, and pulling up to 45 pounds. Constantly handling objects. Constantly
engaging in normal conversation, in person, email and over the phone. This is a non-skiing position. Must be
able to work some weekends and holidays during the ski season.