What are the responsibilities and job description for the Front Desk Receptionist position at Mount Washington Care Center?
Overview
We are seeking a compassionate, dependable, and professional Front Desk Receptionist to serve as the welcoming first point of contact for our Long-Term Care facility. This role is essential in creating a warm, supportive environment for residents, families, visitors, and staff. The ideal candidate is friendly, organized, and calm under pressure, with a strong commitment to customer service, confidentiality, and teamwork in a healthcare setting.
Duties
- Greet residents, families, visitors, and vendors with warmth, respect, and professionalism, ensuring a positive first impression
- Answer and manage a multi-line phone system, directing calls to appropriate departments while using excellent phone etiquette
- Maintain visitor logs, follow sign-in/sign-out procedures, and support facility safety and infection-control protocols
- Provide general information to families and visitors while maintaining resident confidentiality and HIPAA compliance
- Assist with appointment scheduling, meeting coordination, and calendar management for administrative and clinical staff
- Perform data entry, filing, scanning, and record maintenance to ensure accurate and organized resident and office files
- Support administrative operations including supply ordering, clerical tasks, and basic office support as needed
- Communicate courteously with nursing staff and department heads to relay messages and support daily operations
- Keep the reception area clean, organized, and welcoming at all times
Qualifications
- Previous experience as a receptionist, front desk coordinator, or administrative assistant, preferably in a healthcare or long-term care setting
- Strong customer service skills with a compassionate, patient-centered approach
- Proficiency in Microsoft Office (Word, Excel, Outlook) and/or Google Workspace; general computer literacy required
- Experience with multi-line phone systems, data entry, filing, and scheduling
- Ability to multitask, prioritize, and remain professional in a fast-paced, emotionally sensitive environment
- Knowledge of HIPAA and confidentiality standards (or willingness to learn)
- Bilingual abilities are highly desirable to support residents and families from diverse backgrounds
- Strong organizational, communication, and time-management skills
- Medical, dental, or LTC receptionist experience is a plus but not required
Pay: $16.00 - $18.00 per hour
Work Location: In person
Salary : $16 - $18