Rentals Desk Attendant

Position Summary 

The Rental Desk Attendant is responsible for delivering efficient, friendly, and accurate customer service to guests renting ski and snowboard equipment. This position serves as the first point of contact in the rental process, handling transactions, explaining procedures, and ensuring guests are properly prepared before moving to rental technician.   

Key Responsibilities 

• Greet guests in a friendly and professional manner  

• Process rental transactions properly and accurately using POS and rental software systems while maintaining accurate rental records  

• Review or collect necessary guest information to provide to technician including guest age, weight, height and ability level  

• Explain rental packages, pricing, and policies clearly  

• Answer guest questions regarding equipment, sizing process, and return procedures  

• Promote add-on items such as helmets, upgrades, or accessories  

• Resolve guest concerns promptly and escalate to management when necessary  

• Assist guests with helmets confirming proper fit and comfort for guests  

• Organize helmets between uses in accordance with internal operating procedures  

• Coordinate guest flow between rental desk and technicians   

• Keep desk area clean, organized, and stocked with appropriate supplies  

• Complete required training as assigned by mountain leadership 

• Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period 

• Other duties as assigned by mountain leadership  

Qualifications 

• Strong customer service skills  

• Ability to multitask in a fast-paced environment  

• Positive attitude and guest mindset  

• Ability to work flexible schedules, including weekends, nights, and holidays  

• Basic to intermediate computer skills required, with the ability to learn and navigate multiple software applications efficiently 

• Previous retail, hospitality, or guest service experience preferred  

• Must be eligible to work in the United States 

• Successful completion of background check

Work Environment & Physical Requirements 

• Ability to stand for extended periods of time and perform repetitive physical tasks  

• Ability to work in an indoor location subject to temperature fluctuations, drafts, and intermittent exposure to outdoor weather conditions due to frequent operation of exterior doors 

• Ability to work in busy, sometimes noisy environment  

• Ability to lift up to 50 lbs  

Compensation & Benefits 

• Compensation: $17.50/hour 

• Benefits: Complimentary ski/ride access for the duration of employment and employee discounts on food and beverages at participating locations (subject to mountain policy) 

Salary : $18