What are the responsibilities and job description for the Guest Services Representative position at Mount Southington Ski Area?
Join our team and help create unforgettable mountain experiences!
We're looking for friendly, service-oriented individuals to be the first point of contact for our guests. As a Guest Services Representative, you'll play a key role in ensuring each visitor has a smooth, enjoyable experience from start to finish.
Key Responsibilities:
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Welcome and assist guests with warmth and professionalism
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Provide accurate information about mountain services, amenities, and activities
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Process reservations, tickets, and season pass transactions
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Resolve guest inquiries and issues with a positive, solution-focused approach
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Maintain a professional and approachable presence in a fast-paced environment
What We're Looking For:
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Excellent customer service and communication skills
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Ability to stay organized and calm under pressure
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A friendly, team-oriented attitude and a passion for helping others
If you thrive in dynamic environments and enjoy making people feel welcome, we'd love to hear from you!