What are the responsibilities and job description for the Ticket Agent/Customer Service Representative position at Mount Hood Railroad?
Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a professional manner.
Duties:
- Respond to customer inquiries via phone, email, and chat
- Provide information about products and services
-Process reservations
- Resolve customer complaints with patience and empathy
- Maintain customer records by updating account information
- Conduct outbound calls to follow up on customer concerns
- Collaborate with other departments to ensure customer satisfaction
Requirements:
- Proficiency in English (additional languages are a plus)
- Strong customer service skills with a focus on delivering excellent service
- Ability to handle a high volume of incoming calls
- Basic data entry skills for updating customer information
- Excellent phone etiquette and communication skills
- Sales experience or the ability to upsell products/services is beneficial
- Analytical skills to identify trends in customer issues and provide feedback to management
- Multilingual abilities are advantageous for serving diverse customer needs
Join our team as a Customer Service Representative and be part of a dynamic work environment where your communication skills and dedication to customer satisfaction will be valued.
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:
- On-the-job training
Shift:
- Day shift
Ability to Commute:
- Hood River, OR 97031 (Required)
Ability to Relocate:
- Hood River, OR 97031: Relocate before starting work (Required)
Work Location: In person
Salary : $19