PROP OPS ADMINISTRATIVE ASSISTANT

Position Overview:

The Property Operations Administrative Assistant provides administrative support to the property operations function. This position is responsible for all receptionist duties as well as daily related responsibilities to include: record keeping, file maintenance, answering basic employee questions, including filtering of issues/questions to the Property Operations Manager and Director of Facilities. All duties are to be performed within the guidelines of Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Essential Job Functions:

• Provides administrative support to the Property Operations Department (answering phones, greeting walk-ins, filing of documents created through their role/task, mail, purchase requests, and clerical functions).
• Serve as a liaison with department heads, outside contractors and agencies.
• Answers phones using appropriate customer service skills.
• Greets guests, employees, and vendors with a welcoming, helpful attitude, every person, every interaction.
• Promotes positive guest, employee and public relations at all times.
• Provides administrative support among various operational functions related to an assigned project; interprets and explains policy regulations and operating procedures.
• Monitors and supervises maintenance of projects records and documentation.  
• Learns and provides responses for basic employee and/or applicant questions, or directs to appropriate professional for higher level issues and inquiries.
• Maintains all supplies and puts through requests as needed using on-line purchasing system, working with Purchasing Agent(s).
• Meets attendance guidelines and adheres to regulatory, departmental and company policies.
• Coordinate material for meetings.
• Attend meetings as necessary.
• Performs other duties and special projects as assigned by the Property Operations Manager and Director of Facilities.

Essential Requirements:

• Must be able to perform each of the essential functions and responsibilities satisfactorily.
• Must be a minimum 18 years of age or older upon employment.
• Must be able to be approved for and maintain a valid gaming license as required by the Pennsylvania Gaming Control Board
• High School Diploma or equivalent required.
• A minimum of 2 years of clerical experience required.
• Proficient computer/PC skills, including Microsoft Office.
• Possesses excellent customer service, organizational, communication and multi-tasking skills.
• Possesses strong interpersonal qualities.
• Flexible to work any scheduled shifts and/or days, including weekends and holidays.

ADA Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods.
• Maintain physical stamina and proper state of mind to work under pressure in a fast-paced environment and effectively deal with guests, management, employees and members of the business community.
• Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.

Other Skills/Abilities:

• Must be able to handle exposure to areas where smoking is permitted.
• Must be able to speak, read, write and understand English.  Must have oral and aural acuity and ability to respond to cues.
• English/Spanish bilingual preferred.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

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