What are the responsibilities and job description for the POOL SERVER position at MOUNT AIRY CASINO RESORT?
Position Overview:
Provides fast and courteous service of food and beverages to guests and ensures quality of food and beverage presentation per established standards. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.
Essential Job Functions:
- Greet all guests and take beverage and food orders in a prompt and professional manner.
- Prepare food and beverages for service to guests and present food according to established health and presentation standards.
- Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary. Reset tables and remove trays from floor.
- Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
- Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- May receive customer payments and process transactions as outlined in the cash and charge procedures as needed.
- May assist with other duties as assigned.
Essential Requirements:
Minimum: Basic reading and writing; Food service experience with general knowledge of restaurant operations.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Moving about the restaurant
- Handling objects; plates, trays, glasses, etc.
- Bending, stooping, kneeling
ADA Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
- Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
- Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.
Other Skills/Abilities:
- Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.