What are the responsibilities and job description for the EVS SUPERVISOR POSITION position at MOUNT AIRY CASINO RESORT?
Position Overview:
The Environmental Services (EVS) Supervisor is responsible for supervising the operation Environmental Services during the assigned shift, ensuring superior service to all patrons and guests of the Hotel/Casino. The EVS Supervisor will assist the staff as necessary to facilitate EVS operations efficiently and professionally. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Essential Job Functions:
- Responsible for supervising and the performance of EVS operations during an assigned shift. Provides the highest level of cleanliness and a well maintained property.
- Promotes positive guest, employee and public relations at all times.
- Responsible for the quality, consistency and presentation of all products and services delivered to guests.
- Participates in the department’s training program to encompass general knowledge and ensure knowledge of all safety regulations, policies, procedures and standards.
- Complies with, enforces and ensures adherence to departmental policies, procedures, standards and safety regulations. Implements new policies and procedures. Makes recommendations.
- Routinely inspects public areas to ensure cleanliness according standards.
- Ensures appropriate inventories and stocking of all equipment and cleaning/operational supplies. Provides inventory/usage reports, including lost items.
- Ensures all cleaning materials, chemicals and equipment are used in accordance to the manufacturer’s instructions. Maintains working condition of all equipment.
- Coordinates efforts and communicates information with all related departments to ensure effective guest service and internal service. Fosters good working relationships with internal areas.
- Coordinates and handles the set ups for Hotel Sales/Conventions Services.
- Investigates and resolves all guest complaints and concerns. Responds to all guests’ concerns, complaints or incidents in a timely and courteous manner.
- Participates in the hiring process and prepares schedules to provide adequate coverage and meet business demands.
- Monitors employee productivity, evaluates and addresses employee job performance, providing praise, motivation and counseling appropriately.
- Handles payroll processes/approvals and departmental expenses.
- Ensures timely and appropriate issuance of performance appraisals for all subordinates.
- Maintains a clean, safe, hazard free and harassment free work environment within the areas of responsibility.
- Assists in other projects and handles job tasks as deemed appropriate.
- Attends meetings as necessary.
- Meets attendance guidelines and adheres to regulatory, departmental and company policies.
Essential Requirements:
- Must be able to perform each of the essential functions and responsibilities satisfactorily.
- Must be a minimum 18 years of age or older upon employment.
- High School Diploma or equivalent required.
- One to three years of Hospitality/EVS supervisory experience required. Casino/Housekeeping/EVS management experience preferred.
- Knowledge of OSHA regulations required.
- Proficient computer/PC skills, including Microsoft Office.
- Possesses excellent customer service, organizational, communication and multi-tasking skills.
- Strong interpersonal, motivational and leadership qualities.
- Flexible to work any scheduled shifts and/or days, including weekends and holidays.
- Ability to perform basic mathematical calculations and understand, analyze, interpret and communicate guest or operational data and information to achieve objectives.
- Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.
ADA Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Must be able to stand, walk and move through all property areas. Must be able to stand, sit, walk, reach, bend, stoop or kneel for long periods.
- Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
- Adequate manual dexterity to operate office equipment and engage in lifting up to seventy-five (75) pounds.
Other Skills/Abilities:
- Must be able to obtain and maintain a Non-Gaming License as required by the Pennsylvania Gaming Control Board.
- Must be able to handle exposure to areas where smoking is permitted.
- Must be able to handle exposure to cleaning chemicals.
- Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.