What are the responsibilities and job description for the GUEST ROOM ATTENDANT position at MOUNT AIRY CASINO RESORT?
Position Overview:
The Guest Room Attendant is responsible for the highest level of cleanliness of guest rooms, ensuring superior service to all patrons and guests of the Hotel/Casino. The Guest Room Attendant will conform to all Housekeeping standards. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Essential Job Functions:
- Promotes positive guest, employee and public relations at all times.
- Responsible for the quality, consistency and presentation of all products and services delivered to guests.
- Services a minimum of 14 guest rooms during an assigned shift.
- Responsible for all aspects of cleanliness, orderliness and replacement of all amenities for all assigned guest rooms, paying attention to all details according to established procedures and standards. Removes and replaces all soiled linens.
- Performs turndown functions as assigned.
- Complies with Do Not Disturb notices. Follows all procedures when entering an occupied guest room.
- Promptly reports any maintenance needs, damages, missing guest or hotel items or guest needs to supervision.
- Replenishes supplies, maintains a clean cart which is fully and neatly stocks with linens and supplies.
- Secures any items left behind and promptly turns items over to supervision.
- Responsible for the security of assigned room keys.
- Participates in daily inspections with supervision as necessary.
- Immediately upon completion of checked out rooms, dials in the clean and vacant status.
- Completes reports as required.
- Assists in other projects and handles job tasks as deemed appropriate.
- Attends meetings as necessary.
- Meets attendance guidelines and adheres to regulatory, departmental and company policies and procedures, including OSHA standards and regulations.
Essential Job Requirements:
- Must be able to perform each of the essential functions and responsibilities satisfactorily.
- Must be a minimum 18 years of age or older upon employment.
- High School Diploma or equivalent required.
- One year of Hospitality/Housekeeping experience preferred.
- Possesses excellent customer service and communication skills.
- Possesses strong interpersonal qualities.
- Flexible to work any scheduled shifts and/or days, including weekends and holidays.
- Ability to perform basic calculations.
- Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.
ADA Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Must be able to stand, walk and move through all property areas. Must be able to stand, sit, walk, reach, bend, stoop or kneel for long periods.
- Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
- Adequate manual dexterity, including hand and wrist movement to operate equipment, perform cleaning functions and engage in lifting, pushing or pulling up to seventy-five (75) pounds.
Other Skills/Abilities:
- Must be able to handle exposure to areas where smoking is permitted.
- Must be able to handle exposure to cleaning chemicals.
- Must be able to read labels.
- Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.
Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.