Client Solutions Specialist

Client Solutions Specialist – Scientific & Laboratory Services

Do you enjoy helping customers solve problems without the pressure of cold calling?

Have you worked in inside sales or customer service role within healthcare, laboratory services, medical devices, life sciences, or another technical environment where asking the right questions mattered?

Would you enjoy being the person clients turn to when they need guidance, information, and a clear path forward?

Our client is a respected scientific testing laboratory that supports companies across medical devices, life sciences, manufacturing, aerospace, consumer products, and research industries. They are seeking a Client Solutions Specialist who enjoys building relationships, guiding customers through technical questions, and helping projects move from inquiry to completion.

This is not a high-pressure sales role. Instead, you'll work with inbound inquiries from customers who already need help. Your job is to understand their goals, ask thoughtful questions, coordinate with laboratory experts, prepare quotes, and help clients determine the best testing solution for their needs.

If this describes you, “Apply” today!

Why People Enjoy This Role

• Base salary of $67,000 - $69,000
• Stable, professional work environment
• No cold calling
• Comprehensive benefits package
• Work closely with scientists, engineers, and laboratory professionals
• Opportunity to learn about medical devices, laboratory testing, materials analysis, and product development
• Meaningful work helping customers solve real-world challenges

What You'll Be Doing

• Serve as the primary contact for incoming customer inquiries
• Ask questions to understand customer goals, applications, and testing needs
• Coordinate with laboratory teams to identify appropriate testing solutions
• Prepare quotations, proposals, and project information
• Manage customer communication throughout the process
• Explain technical information in a way that is clear and easy to understand
• Maintain accurate records within CRM systems
• Build trusted relationships with customers through responsiveness and professionalism

What We're Looking For

• 2 years of experience in inside sales, customer success, account management, healthcare support, laboratory services, medical device support, technical customer service, or a related field
• Strong communication and relationship-building skills
• Ability to ask thoughtful questions and uncover customer needs
• Comfortable learning technical concepts and explaining them to others
• Detail-oriented and highly organized
• Experience working with CRM systems preferred

If you enjoy helping customers, learning new technical concepts, and being part of a team that supports scientific innovation, we'd love to speak with you.

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