What are the responsibilities and job description for the Loading Support Services Analyst position at Motiva Enterprises LLC?
At Motiva, our employees' energy, passion, and dedication to excellence are what make us who we are and what allows us to generate energy that makes a house a home, gets us from point A to point B, and enables our health and wellbeing. We invest in every aspect of our employees' lives because, at Motiva, our people matter.
Headquartered in Houston, Texas, Motiva refines, distributes and markets petroleum products throughout the Americas. The company's Port Arthur Manufacturing Complex in Port Arthur, TX, is comprised of North America's largest refinery with a total throughput of 720,000 barrels per day, the largest base oil plant in the western hemisphere, and an integrated chemical plant. Under exclusive long-term brand licenses with Shell and Phillips 66 (for the 76® brand), Motiva's commercial operations supply more than 12 billion gallons of fuel to customers annually. Motiva is wholly owned by Aramco, one of the world's largest integrated energy and chemicals companies.
Position Overview:
Loading Support Services (LSS) provides 24-hour support to Motiva Outside Supply Point terminals, Fuels Sales & Marketing, and the Distribution business. The LSS Analyst is responsible for the data maintenance of customer accounts at outside supply point (OSP) terminals across the United States, as well as responsible for analyzing unbranded business results, reviewing contract performance and providing guidance to Pricing and Demand Management. The Specialist directly interfaces with various internal groups and communicates with our outside supply point terminal contacts to ensure timely and efficient account setups as well as provide analytical assistance to drivers having loading issues that may be related to customer set-ups
Responsibilities:
- Commissioning/decommissioning of Outside Supply Point locations- setting up EDI, e.g. DTN and master data processes providing TABS support
- Provides first level support (24 x 7, 365 days a year) for Outside Supply Point terminals
- Monitors various systems, such as TMS and TABS
- Monitors communication of data coming in and going out to our Outside Supply Point terminals and TMS sites, and understands the importance of timely transmission of data
- Supports various internal customers
- Identifies and analyzes issues/problems to determine the appropriate level of response or involvement needed from other support groups
- Prioritizes problems and responds to them according to the business urgency. This requires troubleshooting activities
- Provides advice, counsel, and guidance to users for all aspects of terminal operations. This includes areas of business processes and most system related questions, so technical skills are needed
- Understand and supports the following business areas: Fuels Sales & Marketing, Distribution, Terminal Automation Systems
Experience and Qualifications:
Required Education and Experience
- Bachelor's Degree required
- Must be willing and able to work shift work. Typical shift structure 0600-1400, 1400-2200, 2200-0600
- High level of organizational skills required
- Ability to manage cross department teams without supervisory authority
- Ability to multi-task and manage varying priorities
- Ability to deliver results through others
Preferred Education and Experience
- Degree in Marketing/Business/Finance/Information Technology preferred
- Prior experience with Loading Support Services