Technical Support Analyst II

Job Title
Technical Support Analyst II (Audio-Visual)

Location / Worksite
100% Onsite (800 Capitol Building)

About Augment Professional Services (APS)
Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives.

Position Overview
The Technical Support Analyst II (Audio-Visual) is an end-user focused role responsible for supporting enterprise audio-visual (AV) systems and delivering proactive technical solutions. This position plays a key role in ensuring reliable conference room technology, supporting meetings and events, and enhancing end-user experience through troubleshooting, training, and system optimization.

• Provide hands-on support for AV systems across conference rooms and event spaces
• Diagnose and resolve end-user technical issues in a timely and professional manner
• Deliver proactive problem resolution and user education to prevent recurring issues
• Support enterprise AV platforms and collaborate with senior AV engineers on system performance
• Assist with installation, configuration, and maintenance of AV hardware and software
• Perform physical tasks including lifting equipment, cable management, and system setup
• Conduct daily site walkthroughs to identify and resolve system issues proactively
• Support a fast-paced, cross-functional environment with a strong customer service focus

Required Technical Skills

• 1 years of experience in audio-visual support, IT support, or related technical environment
• Hands-on experience with AV technologies such as:
  • Microsoft Teams Rooms
  • Crestron systems
  • Polycom solutions
  • Logitech conferencing equipment
• Experience supporting end users in a corporate or enterprise environment
• Ability to troubleshoot hardware, software, and connectivity issues
• Familiarity with system monitoring tools and reporting (e.g., endpoint/device health)
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Physical capability to:
  • Lift up to 50 lbs
  • Bend, climb ladders, and maneuver in confined spaces

Preferred Experience / Qualifications

• Exposure to:
  • Microsoft Intune or device management platforms
  • AppSpace or digital signage technologies
  • Neat or similar AV collaboration tools
• Experience supporting enterprise meeting environments and live events
• Knowledge of AV infrastructure, camera tracking, and conferencing workflows
• Strong analytical skills with the ability to interpret system performance data
• Experience training end users on AV systems and best practices

Key Responsibilities

• Provide day-to-day support, maintenance, and troubleshooting of AV systems
• Assist end users with:
  • Meeting scheduling
  • Room setup
  • Real-time issue resolution
• Monitor and support system health across AV platforms and collaboration tools
• Partner with senior AV staff to maintain system reliability and performance
• Generate and analyze system health reports to identify trends and issues
• Deliver remote and onsite technical support as needed
• Train users on AV systems and promote best practices
• Research and evaluate new AV technologies and solutions

APS Consulting Footer
Augment Professional Services (APS) delivers specialized talent, consulting expertise, and project support to organizations operating in complex technical environments. Our teams partner with clients across the Technology, Energy, Utilities, and EPC sectors to support critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction.

Through a flexible services model that includes managed services, project-based delivery, and embedded technical expertise, APS helps organizations accelerate innovation, scale capabilities, and execute high-impact initiatives with confidence.

Equal Opportunity Statement
Augment Professional Services (APS) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Salary : $30 - $46