What are the responsibilities and job description for the Inside Sales Representative position at MOTIS Brands?
MOTIS Brands is seeking a passionate phone sales team member to join our team. This role will directly drive sales for our business and provide an exceptional and personalized experience for our customers.
At MOTIS Brands, we believe that work and life is best done with full access to the people, projects and passions that move you. For loading, hauling, automotive and accessibility, our family of brands deliver innovation and value at every level. Headquartered in Germantown, WI, MOTIS Brands proudly designs, develops, and distributes a collection of industry-leading brands including Race Ramps®, Heavy Duty Ramps™, Black Widow®, Silver Spring Mobility®, Guardian Industrial Products™, Black Ice™, Elevate Outdoor™, Elasco Products, and Mac’s Tie-Down Solutions.
Benefits: Your choice of medical, dental and vision plans, paid vacation and a 401k plan.
Job Types: Full Time
Company Headquarters: Germantown – WI, full-time role with 5 days a week shift M-F. In office and remote options available.
SALES REPRESENTATIVE PRINCIPAL DUTIES:
- Answering phone and representing Motis Brands in a positive and professional manner
- Creating estimates and closing sales orders with customers
- Responsible for meeting or exceeding an individual sales goal per month
- Responsible for meeting or exceeding a team sales goal per month
- Responsible for maintaining call metrics that include being logged in at minimum of 6.5 hours per day
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly and communicating effectively to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Troubleshoot and provide technical support to customers when necessary.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues regularly.
- Ensure customer satisfaction and provide professional customer support.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Work with all personnel and outside contacts to satisfy clients and achieve company goals
- Identify areas of improvement in the company
- Arrive to work and meetings on time and prepared
- Maintain work areas in a clean and organized manner
- Perform any other duties assigned by your manager
Qualifications
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Attitude of wanting to learn more
- Negotiation skills.
- Good written and verbal communication skills.
- Comfortable using computers.
- Experience working with customer support.
- Ability to troubleshoot different scenarios.
- Hours to be discussed.
Reporting Relationship:
- Reports to the Inside Sales and Customer Service Manager
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.