What are the responsibilities and job description for the Vital Records Specialist position at Motion Recruitment?
Title: Vital Records Specialist (Onsite)
Location: Indiana
Company: LexisNexis Risk Solutions / VitalChek
About the Compan
yLexisNexis Risk Solutions is a leading provider of risk assessment and data analytics solutions that help government agencies, law enforcement, and organizations make informed decisions, improve operational efficiency, and enhance program integrity
.VitalChek, a LexisNexis Risk Solutions company, is America's leading provider of online vital records ordering services. For more than 30 years, VitalChek has partnered with government agencies nationwide to provide secure, reliable, and convenient access to birth certificates and other vital records
.
Position Summa
ryThe Vital Records Specialist will work onsite at the New Jersey Vital Records office, supporting the research, processing, fulfillment, and shipment of vital records requests. This role is ideal for candidates who are detail-oriented, customer-focused, and capable of working in a fast-paced environment while maintaining strict confidentiality and compliance standard
s.
Key Responsibilit
- iesProcess and fulfill VitalChek premium service orders within established service-level agreements (2 business da
- ys)Process and fulfill standard vital records orders accurately and efficien
- tlyResearch and resolve order discrepancies and missing informat
- ionContact customers via phone and email regarding order status, documentation requirements, and issue resolut
- ionAnswer incoming customer inquiries and provide exceptional customer serv
- iceFollow all compliance, privacy, and security regulations related to sensitive reco
- rdsReport process, system, or workflow issues to managem
- entCommunicate effectively with onsite leadership and team memb
- ersAttend and complete all required meetings, training sessions, and compliance progr
- amsManage workload to ensure timely order processing and fulfillm
- entAssist with inventory management and ordering office supplies as nee
ded
Qualificat
ionsRequ
- iredHigh school diploma or equiva
- lentStrong attention to detail and organizational sk
- illsExcellent verbal and written communication sk
- illsAbility to manage multiple priorities and meet deadl
- inesProficiency with Microsoft Office and basic computer applicat
- ionsAbility to maintain confidentiality and handle sensitive information appropria
telyPrefe
- rred1-2 years of administrative, customer service, records management, or data entry experi
- enceExperience working in a government, healthcare, legal, or records-processing environ
- mentFamiliarity with compliance and privacy regulat
ionsWhat We're Looking
- ForStrong work ethic and reliabi
- lityCustomer-focused min
- dsetAbility to work independently and as part of a
- teamProblem-solving and research sk
- illsProfessionalism and attention to accu