Customer Support Coordinator

Customer Service Coordinator will play a pivotal role in supporting customers and internal operations. In this position, you will be responsible for managing customer accounts, processing repair orders, coordinating logistics, and maintaining strong relationships with both customers and internal departments. If you thrive in a dynamic environment and enjoy solving problems, we invite you to apply and help us deliver exceptional service and support.

Required Skills & Experience

• HS Diploma or AA/AS degree with a minimum of 4 years of relevant experience
• Previous experience working in a customer-facing role
• Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
• Strong email and MS office software skills

Desired Skills & Experience

• SAP experience highly preferred

What You Will Be Doing

Perform duties related to overall customer service and account management: logistics, contract management, and customer relations

• Effectively manage a large amount of written communication and data while complying with internal and external process.
• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
• Utilize enterprise system (SAP) to input or extract repair/material data.
• Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
• Maintain knowledge the organization and products to provide the appropriate information and support to customers.
• Consistently document customer service needs to identify patterns and maintain quality.
• Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).