Senior Technical Writer

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Senior Technical Writer in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months extensions/possible conversion

We are seeking a Technical Writer with strong expertise in the IT domain to create clear, accurate, and user-friendly documentation for enterprise systems. This role requires the ability to translate complex technical concepts into content tailored for diverse audiences, including engineers and non-technical stakeholders. The ideal candidate will be detail-oriented, adaptable, and highly collaborative, with strong communication skills and the ability to manage multiple priorities in a dynamic environment.

What You Will Be Doing

• Develop technical documentation for enterprise IT systems, ensuring clarity and completeness.
• Collaborate with subject matter experts (SMEs) and cross-functional teams to gather information and validate content.
• Identify gaps in documentation and proactively address them.
• Tailor content for different audiences, from technical engineers to business stakeholders.
• Create process maps and workflow visualizations to support understanding of complex systems.
• Implement version control across all documentation deliverables.
• Manage multiple projects simultaneously, maintaining consistent follow-up with stakeholders.
• Ensure documentation aligns with organizational standards and supports knowledge transfer and retention.

Required Skills & Experience

• Proven experience in technical writing within the IT domain, with the ability to understand enterprise systems.
• Exceptional attention to detail and accuracy.
• Strong communication skills:
• Ability to ask probing questions professionally.
• Clear written and verbal communication.
• Confident yet diplomatic when pressing for information.
• Ability to set and maintain priorities, adapt to changing needs, and work independently.
• Strong multitasking skills and flexibility to meet project demands.
• Proficiency in MS Excel, MS Word, and Copilot (or equivalent tools).
• Knowledge of process mapping and workflow visualization.
• Experience with version control practices.
• Collaborative mindset with openness to feedback and change.

Desired Experience:

• Familiarity with documentation’s role in upskilling and reskilling.
• Understanding of regulatory requirements in IT environments.
• Proficiency in Confluence, SharePoint, and similar platforms.
• AI proficiency: experience with effective prompting, iterative refinement, and output validation.