Project Manager, Contact Center Activations

Exciting new fully remote contract position for a Project Manager (Activations Team) with a large Healthcare Provider with over 700 hospitals and clinics nationally.

The Project Manager (PM) is accountable for the project objectives that drive clinical and operational digital transformation, customer experience, and other activities as assigned by the System Director. The PM is responsible to define areas of responsibility including resource allocations, influencing sponsors and managing work prioritization. They play an active role in making decisions involving human resources, technical and financial resources necessary to implement change for high impact environments. They design processes and structures to support our client’s enterprise-wide change. The PM is expected to work autonomously and have minimal interaction with HR/Project Leader with regards to program management methodology. Through collaboration, demonstrate team leadership while focusing on items that will have project outcome implications other than expected. The PM is a contributor of early engagement, project gap analysis and operational change management. Will include innovation project lifecycle delivery, promoting successful relationship management and customer adoption. They are expected to contribute to the continuous improvement of the project management lifecycle methodology. They are assigned to medium or large projects. Will be assigned to multiple projects, with rare exceptions and can be assigned as a contributor PM on programs. The role is a key contributor in the development of the organization’s innovation and digital transformation strategy and is responsible and accountable for delivering the best-practice approach designed to successfully plan and prepare for all aspects of project engagement, delivery and adoption within the assigned portfolio.

Contract Duration: 14-Months

Required Skills & Experience

• Bachelor’s Degree in a Related Field.
• 2-3 years of Project Management experience from healthcare environment.
• Possess strong understanding of digital technology, clinical information systems, and how clinical information is integrated into the patient, consumer, and provider digital experience
• Ability to manage business sponsor relationships, and navigate political landscape
• Understanding of Finance and Accounting principles in relation to project budgets, purchasing and analysis of financial results
• Negotiation skills
• Exceptional verbal and written communication skills.
• Communication for results
• Decisiveness/Ability to make a quick assessment of the scope of an issue and provide options for its closure
• Ability to develop strategic business cases for departmental or project specific initiatives
• Must have working knowledge of Microsoft Excel, Visio, PowerPoint, Microsoft Project & Word
• In depth knowledge of Information Systems (software, hardware, network)
• In depth knowledge of the architectural system components, business processes and applications to minimize the impact of changes in software, hardware or network
• Contributes to the implementation of department's operational and strategic goals and objectives.
• Ensures departments collaboration on achievement of goals and objectives
• Proactively prepare reports and/ or documentation providing business details to staff and management identifying business and patient trends, defining metrics, and recommending solutions
• Demonstrates ability to manage effective business relationships at all levels of the organization, up to and including c-suite executives
• Experience in process improvement
  
  

Desired Skills & Experience

• Project Management Professional (PMP)® Certification preferred Scrum/Agile certification preferred
• Possess thorough understanding of Healthcare Business and Care Delivery processes strongly desired
• Experience in Project Management methodologies and tool sets –waterfall/agile/scrum, planning, issue escalation, problem resolution, conflict and collision management, metrics and reporting, communications, etc. Strongly desired.
• Lean Six Sigma principles and/or business process management preferred
  
  

What You Will Be Doing

Daily Responsibilities

• Key resource for the PMO encompassing the development of relationships between IT and the organizations multiple customer constituencies including: patients, consumers, providers, clinical staff, administrators, and employees across our client.
• This position is vital to the organizations efficient operation in terms of well-managed systems that will ensure the financial success and ability to cope with the pressures of shrinking revenues, and our market strategy to grow and expand into the future.
• Responsible for establishing and maintaining channels of communication between business, IT and other relevant stakeholders.
• Responsible to develop project plans which identify key issues, problems, approaches, performance metrics, communication plan, resources required and ensuring deliverables of the ITD initiatives.
• Responsible for the supervision of the project resources required to deliver each task (i.e. key areas could include: Business Analysts, Solution Architects, Design Engineers, CyberSecurity, QACC, etc.).
• Responsible for managing all aspects of project from planning, design, development/implementation, testing, training, deployment, customer adoption and operation turnover of the ITD initiatives.
• Tracks assigned budget and resources for each project.
• Prepares cost estimates and cost recommendations.
• Monitors expenditures.
• Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of project budget.
  
  

Posted By: Debbie Jasper