Project Coordinator

**** This role is open to remote candidates currently living in Atlanta, GA; San Diego, CA or Los Angeles, CA only***

Our Client is a global fintech company that is passionate about social impact and community engagement. In this pivotal role, you'll manage day-to-day operations, product provisioning, data and reporting, and internal cross-functional coordination, especially critical during recruitment and onboarding for newly selected businesses.

Key Responsibility

Product Provisioning & Technical Operations

• Support process improvement, product setup/cleanup, troubleshoot supportability and access issues, and escalate as needed

Data & Reporting

• Own the monthly program reporting process, consolidate dashboards, partner metrics, and KPIs into recurring reports
• Build and maintain trackers, dashboards, and reports using Google Sheets and Slides
• Create self-serve resources (FAQs, guides, walkthroughs) to streamline support needs

Participant Support

• Manage participant queries from the shared inbox and community platform
• Serve as the frontline contact for participant support; troubleshoot and escalate issues as needed

Program Operations & Cross-Functional Collaboration

• Partner with leadership on daily operations, documentation, and coordination
• Support workshop logistics and materials prep
• Foster relationships with internal teams in product, support, and operations to ensure seamless delivery

Qualification

• 3 years of experience in program/project management, operations, or community engagement
• Advanced SmartSheets and Google Slides skills (trackers, dashboards, multi-source reporting
• Strong customer service skills; proven experience troubleshooting directly with end users/clients
• Excellent organizational, multitasking, and communication skills; thrives in fast-paced, matrixed environments
• Experience working in cross-functional/matrixed organizations
• Familiarity with Intuit products, small business operations, or FinTech is a plus