Level 3 Desktop Support Engineer/Duluth GA/Hybrid

My team is working with an enterprise client in the consulting space- and after a massive year in acquiring new business, their technical support teams are needing to scale. They're looking for a Level III Desktop Support Engineer to come in and be a specialist in all things desktop. You'll be focused on working with all levels of the org in troubleshooting, diagnosis, and repair of desktop environments.

Ideal candidates have 7 years in the Desktop Support world, and can diagnose and remedy issues within Windows environments. From a technical standpoint, Active Directory, Wireshark, and experience with VLAN config are all necessary. The company has multiple offices across the country and continues to grow, and has a great office in the Duluth Atlanta area. They're offering a 4 days in/1 day WFH hybrid schedule. APPLICANTS MUST BE LOCAL TO ATLANTA.

Required Skills & Experience

• 5 years of hands-on IT support experience
• Advanced knowledge of Microsoft technologies: Office 365, Exchange, Active Directory
• Proficiency with Windows-based environments
• Extensive Level III networking experience (VLAN's, network protocol analysis)
• Experience with PowerShell, Wireshark, and command Prompt
• Excellent leadership, communication, and problem-solving skills
• Bachelor’s degree in IT or related field (or equivalent experience)
  
  

What You Will Be Doing

• Serve as the lead point of contact for desktop support
• Troubleshoot and resolve end-user technical issues
• Ensure secure, efficient operation of all desktop systems
• Collaborate with IT leadership on system upgrades and initiatives
• Provide guidance and mentoring to junior support staff
  
  

Must be currently authorized to work in the United States on a full-time basis — now and in the future.

Posted By: Andrew Reeves