IT Support Specialist / Hybrid / NYC

An innovative global talent advisory organization is seeking an experienced IT Support Specialist to join its growing internal technology team. Supporting a fast-paced, international environment, you’ll implement IT procedures, ensure seamless day-to-day operations, and provide high-quality support that enables the business to move quickly and securely.

This is a unique opportunity to partner with a collaborative IT team, support a primarily macOS environment, and play a key role in strengthening processes, improving user experience, and championing best-in-class IT practices across the organization.

Required Skills & Experience

• Strong background administering macOS in enterprise environments
• Hands-on experience with MDM tools (Kandji or Jamf strongly preferred)
• Proficiency with both Mac and Windows 11
• Experience supporting end users in Help Desk or IT Support roles
• Excellent verbal and written communication skills
• Ability to explain technical concepts clearly to non-technical users
• Strong time-management and prioritization skills
• Customer-focused, professional, and personable demeanor
  
  

Desired Skills & Experience

• Familiarity with Google Workspace & Chrome Browser management
• Experience with any of the following platforms: Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService
• Background operating in a mixed device environment
• Experience handling escalations and hardware lifecycle workflows
• Prior experience in environments requiring strong security and compliance
  
  

What You Will Be Doing

Tech Breakdown

• 50% macOS / Windows troubleshooting & support
• 25% MDM (policies, profiles, configurations)
• 15% Hardware lifecycle coordination
• 10% Documentation & security compliance
  
  

Daily Responsibilities

• Serve as the primary point of contact for Desktop Support / Tier 1 issues
• Troubleshoot account access, applications, hardware, and peripheral issues
• Manage profiles, policies, and configurations within Kandji/Jamf
• Support and educate users on conference room and AV equipment
• Coordinate warranty repairs with Apple/Microsoft
• Escalate issues to Tier 2 support when needed
• Maintain internal documentation and follow security/compliance requirements
  
  

The Offer

• Bonus eligibility
• Comprehensive medical, dental, and vision insurance
• Pension plan and wellness benefits
• Paid vacation time
• Hybrid schedule (3 days onsite)
• Professional development support
  
  

Applicants must be currently authorized to work in the US on a full-time basis now and in the future

Posted By: Vincenzo Gragnaniello